Question 1

On which platforms can I use the RIG 600 PRO HX headset?

Accepted Answer

The RIG 600 PRO HX headset is compatible with the following platforms: Xbox PC PlayStation 4 and PlayStation 5 Nintendo Switch (with a dongle) Android and iOS mobile devices (through Bluetooth)

Question 2

Which RIG headsets is Dolby Atmos compatible with?

Accepted Answer

Dolby Atmos is compatible with the following RIG headsets: RIG 300 PRO HC RIG 400 Atmos RIG 400 PRO HC RIG 400 HX RIG 500 PRO HA RIG 500 PRO HA GEN2 RIG 500 PRO HC RIG 500 PRO HC GEN2 RIG 500 PRO HS RIG 500 PRO HX RIG 600 PRO HX RIG 700 PRO HD RIG 700 PRO HX RIG 800 PRO HD RIG 800 PRO LX RIG 800 PRO HX RIG 900 MAX HX RIG R5 PRO HC RIG R5 PRO HX

Question 3

Which platforms is Dolby Atmos compatible with?

Accepted Answer

Dolby Atmos for Headphones is compatible only with the following platforms: Xbox One Xbox Series X|S PC (Windows 10 or Windows 11) Dolby Atmos Surround Sound is not compatible with PlayStation 4 or PlayStation 5.

Question 4

Where can I download the app for my RIG 600 PRO HX headset?

Accepted Answer

You can download the RIG 600 PRO Navigator app on iOS here and on Google Play for Android here.

Question 5

Is there a way to use Dolby Atmos on a PlayStation 5?

Accepted Answer

Our RIG products that include Dolby Atmos for Headphones are intended for use on Xbox consoles (One and Series X|S) or Windows 10/11 PCs. Dolby Atmos for Headphones doesn't work on PlayStation 5, because a PlayStation 5 doesn't output 3D audio through USB-A, USB-C or a controller's 3.5mm audio connection. There is a way to enable Dolby Atmos on a PlayStation 5. However, it only works on HDMI devices like soundbars, TVs or home theater systems. Go to Settings > Sound Audio > Audio Format (Priority). Select Dolby Atmos.

Question 6

How do I update the RIG 600 PRO HX headset?

Accepted Answer

Set up the Navigator app. You can use the video tutorial here. Press and hold the Mode button for at least six seconds until you hear a voice prompt that says "Pairing Bluetooth". Make sure that your phone operating system is up to date. Activate Bluetooth on your phone and select the name of your headset. Go to the Navigator app. Press Update. The Your headset is up to date message displays and the icon changes from red to green.If you are still having issues, uninstall and reinstall the app and do the procedure again.

Question 7

How do I redeem my Dolby Atmos for Headphones activation code?

Accepted Answer

There are several ways to redeem a Dolby Atmos activation code. No matter what method you use, you must connect to your Microsoft Account. If you do not have one, create one on live.xbox.com.For more information, see this page on Xbox's official website.Redeem a Dolby Atmos code through Xbox Series X|S or Xbox One Press the Xbox button and select Store. Press the View button and select Redeem. Enter the 25-character Dolby Atmos code. Click Next and follow the on-screen instructions. Redeem a Dolby Atmos code through the Xbox app for Windows Open the Xbox app. Select your profile and click Settings > Redeem a code. Enter the 25-character Dolby Atmos code. Click Next and follow the on-screen instructions. Redeem a code through the Microsoft Store Open the Microsoft Store app. Select your account and click Redeem code or gift cards. Enter the 25-character Dolby Atmos code. Click Next and follow the on-screen instructions.

Question 8

How do I fix the microphone settings on my RIG 600 PRO HX headset?

Accepted Answer

You can customize your microphone options with the Navigator app. Go to your audio profile page. Press Customization. You can access three menus: Sound, Equalizer and Additional. Sound menu Microphone Gain: You can set low, medium and high settings for the microphone output. Microphone Monitoring: You can set low, medium and high settings for the microphone feedback through the speakers. Volume Level Protection: You can set a maximum volume limit. Equalizer (EQ) menu You can select pre-set EQ options from the drop-down menu or create your own customized EQ. Additional menu Headset Start Mode: You can select a mode (Bluetooth, USB or Dual). This feature has the same function as the Mode button. Voice Prompts and Tones: You can turn on or turn off voice prompts.

Question 9

How do I connect the RIG 600 PRO HX headset to my console?

Accepted Answer

Xbox Connect the dongle to the USB-C to USB-A adapter cable supplied. Connect the adapter cable to the USB-A port of your Xbox. Set the mode button of the dongle to Console . PlayStation 4 / PlayStation 5 Connect the dongle to the USB-C port of your PlayStation 5. You can also use the USB-C to USB-A adapter cable supplied. Set the mode button of the dongle to Console . Nintendo Switch Connect the dongle to the USB-C port of your Nintendo Switch handheld console. Set the mode button of the dongle to Console . NOTE: To connect to the dock, you must use a compatible USB-C to USB-A adapter (not included).

Question 10

How do I set up Dolby Atmos for Headphones?

Accepted Answer

Dolby Atmos is compatible only with Xbox and Windows 10/11. Download the Dolby Access app. On PC, you can download it from the Microsoft store here. On Xbox, you can download it from the Xbox store or the Microsoft store. Connect your headset to your PC or console. When the headset is connected, Dolby Access detects it and activates Dolby Atmos for Headphones.

Question 11

My RIG 600 PRO HX headset doesn’t work on my Xbox One or Xbox Series console

Accepted Answer

Connect the USB receiver and make sure that the button is on the controller logo. Turn on your headset. The LED on the USB receiver light up in white and doesn't flash. If the headset is on and the USB receiver is still flashing, pair the headset to the receiver: Press the Power button for six seconds. During the pairing process, the headset LED flashes in purple. If the pairing succeeds, the voice prompt says "Connected". If the pairing fails, repeat the process. If you don't have game audio, make sure that the Game/Chat balance isn’t set at maximum Chat level. If you don't have chat audio, make sure that it isn't set at maximum Game level. If you are still having issues, please contact the support team.

Question 12

I can't change the Game/Chat balance from my RIG 600 PRO HX headset

Accepted Answer

The headset's Game/Chat sound balance only works if you're connected through the USB receiver to an Xbox One or Xbox Series. Press the multi-function button once. The function of your wheel changes from Volume to Game/Chat and you can adjust the sound of the game and the chat with the wheel. To set the wheel back to Volume, wait five seconds or press the multi-function button again.

Question 13

How do I reset the RIG 600 PRO HX headset?

Accepted Answer

Remove the right ear cushion. Insert the tip of a paper clip into the reset hole for three seconds.

Question 14

I lost the dongle for my RIG 600 PRO HX headset. Where can I buy a replacement one?

Accepted Answer

The dongle for the RIG 600 PRO HX headset is not available for purchase yet. However, you can use a Bluetooth connection.

Question 15

I lost my headset. Is there a way to find it through Bluetooth?

Accepted Answer

Unfortunately no.

Question 16

My headset doesn't charge anymore

Accepted Answer

To charge your headset, you must always use the charger/cable supplied with it. As specified in the safety notice, using another cable (like a phone charger for instance) will damage the battery. This kind of damage is not covered by the warranty.

Question 17

Download links for headsets' applications and software

Accepted Answer

You can find all the links to download applications and software for your headsets in the table below. HEADSETS LINKS Dolby Access/Dolby Atmos for Headphones Windows/Xbox RIG 600 PRO HS Android iOS RIG 600 PRO HX Android iOS RIG 900 MAX HS/HX Android iOS RIG R8 PRO Android iOS

Question 18

My headset doesn't charge anymore

Accepted Answer

To charge your headset, you must always use the charger/cable supplied with it. As specified in the safety notice, using another cable (like a phone charger for instance) will damage the battery. This kind of damage is not covered by the warranty.

Headset RIG 600 PRO HX Black

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