Support

– With the PC/MAC Companion App, ensure that the responses curve of the joysticks are well configured.

Connect your REVOLUTION Pro controller 3 on a PC or MAC and use the PC/MAC Companion App to check that the setting for the Dpad is not 4-ways on your desired profiles. If this is the case, select 8-ways, save your profile, send it into your REVOLUTION Pro controller 3 and try again.

– Ensure that the sound level is not set at the minimum on the remote control of your headset.
– Ensure that the settings of the audio output of your PS4 system is well configured for your headset and not set at the minimum level.

– Ensure that the mute function is not activated on the remote control of your headset.
– Ensure that the microphone level, into the settings of your PS4 system, is not at the minimum level.

Open the PC/MAC Companion App, go to «Updates», check that the firmware number is not V0.00.
If this is not the case, proceed as follows:
 Close the PC/MAC Companion.

Unplug the controller and plug it again, the REVOLUTION Pro controller 3 will be recognized again, if not, please contact the consumer support.

Check that your graphical preferences are not modified: to zoom in for example. Check the settings of « settings panel/display » and ensure that the element size is at 100%.

Check that you are not trying to modify the settings on a Nacon profile. The Nacon profiles cannot be modified, you need to create a new one to choose your own settings.

– Ensure that the cable is well fixed to your controller and connected to your PC/MAC.
– To configure the profiles for PS4 or PC, the controller must be in Wired mode and in Mode 2 to make sure that the interface recognises the controller when you connect it to the PC/MAC. Inside the interface there is a section for `PC’ and here you can make your changes. When you have completed the changes, you must remember to switch the controller to PC Mode, if you want to play on your PC.

Some files required to use the PC/MAC Companion App may be missing on your PC. Try to install the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update, which can be downloaded at:
https://www.microsoft.com/en-us/download/confirmation.aspx?id=14431
Then, try to launch the PC/MAC Companion App again. If the problem is still there, please contact the consumer support.

– Ensure that your controller is in the PC mode. It is important to check that the mode switch (on the underside of the controller) is in the 3rd position (PC).
– The REVOLUTION Pro controller 3 is compatible with all PC games that are X-Input compatible. This is the standard protocol for using a controller. In the case where the game has been written to use a Mouse & Keyboard, the REVOLUTION Pro controller 3 will not be compatible.

Check with the PC Companion App that the shortcuts are not deactivated or that a button is assigned to these shortcuts thanks to the PC/MAC Companion App for the Modes 2 and PC.

On the mode 1, you can map the shortcuts without the PC/MAC Companion by following these steps:
– Press and hold the Profile button for 3 seconds. The Blue halo around the right stick will pulse.
– Press on the shortcut button you want to assign. The corresponding LED will turn ON. LED1 for S1 / LED2 for S2 / LED3 for S3 / LED4 for S4.
– Then press on the button that you want to assign to the Shortcut button. The LED will flash 3 times to confirm the mapping is successful.
– Press and hold the Profile button for 3 seconds to confirm and quit the remapping function.

The remote play software is dedicated for use with a DS4 controller and is not supported by other controllers. This is the reason why the REVOLUTION Pro controller 3 is not recognized.

The communication, to open the PS4 console, is only for Bluetooth controllers with a direct connection link to the PS4 console. The PlayStation4 system does not support this feature when a controller communicates through a USB port.

Ensure that the cable is well fixed to your controller and connected to your PS4 console. To use the controller on the PS4 console, you need to press the PS button to synchronize it.

The Macros are not supported in E-Sports, as the REVOLUTION Pro controller 3 follows the rules of E-Sports, this feature is not supported.

Both controllers are designed for competitive gamers and are furnished with a software, a hard storage case and 6 weights. The RUPC provides additional features such as manual customisation of the sticks and a wireless game mode.

The RPC3 is the heiress of the RPC2. Regarding the success of the second version, we had to improve some of its features to make it more appropriated to e-sport and more accessible.

The RPC3 is the evolution of the RPC2 which is an E-sport dedicated controller.

It is the new born from the Nacon revolution controller family. An official licenced Sony product designed for e-sport, 100% WIRED.

NACON’s commitment is to let every player reveal his skills by playing with an accessory that fits his gameplay. Now, with the RPC3, gamers can have access to a customisable pro controller for 99.99~109.99€.

Open the top of the Arcade stick by pressing the two red lid release buttons on the sides of the Arcade stick. Ensure that all the wires are correctly connected to the connectors. If this is not the case, connect the cable(s) again. If needed, the colour code can be found on a label inside of the DAIJA Arcade stick.

• Ensure that the mute function is not activated on the remote control of your headset.
• Ensure that the microphone level, in the settings of your PS4 system, is not at the minimum level.
• The microphone feature works only on the PS4 console and is not supported on a PS3 console or PC.

• Ensure that the settings of the audio output of your PS4 system is well configured for your headset and not set at the minimum level.
• The audio feature works only on the PS4 console and is not supported on a PS3 console nor a PC.

• Ensure that you have selected the correct mode (PC) using the platform selection switch on the right side of the DAIJA Arcade Stick.
• The DAIJA Arcade stick is compatible with all PC games that are X-Input compatible. This is the standard protocol for using a controller. In the case where the game has been written to use one other protocol, the DAIJA Arcade stick will not be compatible.

• Ensure that the cable is well connected to your PS3 console.
• Ensure that you have selected the correct mode (PS3) using the platform selection switch on the right side of the DAIJA Arcade Stick.

The remote play software is dedicated for use with a DS4 controller and is not supported by any other controllers. This is the reason why the DAIJA Arcade stick is not recognised.

The communication, to open the PS4 console, is only for Bluetooth controllers with a direct connection link to the PS4 console. The PlayStation4 system does not support this feature when a controller communicates through a USB connection. This feature is not available with the DAIJA Arcade stick.

• Ensure that the cable is well connected to your PS4 console. To use the arcade stick on the PS4 console, you need to press the PS button to synchronize it with the console.
• Ensure that you have selected the correct mode (PS4) using the platform selection switch on the right side of the DAIJA Arcade Stick.

• Ensure than the mute function is not activated on the remote control of your headset.
• Ensure than the microphone level into the settings of your PS4 system is not at his minimum level.
• The microphone feature works only on the PS4 console and is not supported on PC.

• Ensure than the sound level is not set at his minimum on the remote control of your headset.
• Ensure than the settings of the audio output of your PS4 system is well configure for your headset and not set at his minimum level.
• The audio feature works only on the PS4 console and is not supported on PC.

The Asymmetric Wireless Controller is compatible with all PC games that are X-Input compatible. This is the standard protocol for using a controller. In the case where the game has been written to use a Mouse & Keyboard, the Asymmetric Wireless Controller will not be compatible.

The battery level indication is displayed on the controller (dongle always stays in White), on demand only, when a long press is made on the back button (> 1 second). The level is indicated as long as the back button is pressed. The following colour code is used:

– 75% < Battery level ≤ 100%: Green

– 50% < Battery level ≤ 75%: Yellow

– 25% < Battery level ≤ 50%: Orange

– 10% < Battery level ≤ 25%: Red

– Battery level ≤ 10%: Flashing in Red permanently (no need to press on the back button)

Once you release the button, the RGB player LED becomes White again to indicate that the controller is well connected to its dongle (except if the battery level is ≤ 10%).

The remote play software is dedicated for use with a DS4 controller and is not supported by other controllers. This is the reason why the Asymmetric Wireless Controller is not recognized.

The communication, to open the PS4 console, is only for Bluetooth controllers with a direct connection link to the PS4 console. The PlayStation4 system does not support this feature when a controller communicates through a USB Bluetooth receiver.

 If the controller is not connecting, to the USB Bluetooth receiver, you need to synchronise the controller to the receiver again. The process to follow is:

• Ensure that the controller is OFF or turn it OFF,
• Press and hold “Share” + “PS” buttons, on your controller, until the LED player status indicator starts to flash,
• Press the SYNC button on the USB Bluetooth receiver (the sync LED will flash).
• Once the pairing is done, the LEDs on the controller and on the USB Bluetooth receiver will stop flashing and will both display in white.

Ensure that the battery is charged.

Ensure that the USB Bluetooth receiver is well connected to your PS4 console and that the USB Bluetooth receiver and the controller are connected together. When the controller is connected to its USB Bluetooth receiver, the player LED on the controller stays in white. Ensure that the battery is charged.

– If you are using the controller in Wired mode, ensure that the cable is well fixed to your controller and connected to your PS4 console. To use the controller on the PS4 console, you need to press the PS button to synchronize it.
– If you are using the controller in Wireless mode, ensure that the USB Bluetooth receiver is well connected to your PS4 console and that the USB Bluetooth receiver and the controller are connected together. When the controller is connected to its USB Bluetooth receiver, the player LED on the controller has got the same colour has the LED on the USB Bluetooth receiver. Ensure that the battery is charged.
– When switching from Wireless mode to Wired mode you will see the on-screen message: “Controller was disconnected”. Press the “PS” button to re-connect.

If the controller is not connecting, to the USB Bluetooth receiver, you need to synchronise the controller to the receiver again. The process to follow is:
– Ensure that the controller is OFF or turn it OFF,
– Press and hold “Share” + “PS” buttons, on your controller, until the LED player status indicator starts to flash,
– Press the SYNC button on the USB Bluetooth receiver (the sync LED will flash).
– Once the pairing is done, the LEDs on the controller and on the USB Bluetooth receiver will stop flashing and will both display the same colour.
Ensure that the battery is charged.

The communication, to open the PS4 console, is only for Bluetooth controllers with a direct connection link to the PS4 console. The PlayStation4 system does not support this feature when a controller communicates through a USB Bluetooth receiver.

The remote play software is dedicated for use with a DS4 controller and is not supported by other controllers. This is the reason why the REVOLUTION Unlimited Pro Controller is not recognized.

– Check with the PC Companion App that the shortcuts are not deactivated or that a button is assigned to these shortcuts thanks to the PC/MAC Companion App for the Modes 2 and PC.
– On the mode 1, you can map the shortcuts without the PC/MAC Companion by following these steps:
– Press and hold the Profile button for 3 seconds. The Blue halo around the right stick will pulse.
– Press on the shortcut button you want to assign. The corresponding LED will turn ON. LED1 for S1 / LED2 for S2 / LED3 for S3 / LED4 for S4.
– Then press on the button that you want to assign to the Shortcut button. The LED will flash 3 times to confirm the mapping is successful.
– Press and hold the Profile button for 3 seconds to confirm and quit the remapping function.

The Macros are not supported in E-Sports, as the REVOLUTION Unlimited Pro Controller follows the rules of E-Sports, this feature is not supported.

– Ensure that your controller is in the PC mode. It is important to check that the mode switch (on the underside of the controller) is in the 3rd position (PC).
– The REVOLUTION Unlimited Pro Controller is compatible with all PC games that are X-Input compatible. This is the standard protocol for using a controller. In the case where the game has been written to use a Mouse & Keyboard, the REVOLUTION Unlimited Pro Controller will not be compatible.

– Ensure that the cable is well fixed to your controller and connected to your PC/MAC.
– To configure the profiles for PS4 or PC, the controller must be in Wired mode and in Mode 2 to make sure that the interface recognises the controller when you connect it to the PC/MAC. Inside the interface there is a section for `PC’ and here you can make your changes. When you have completed the changes, you must remember to switch the controller to PC Mode, if you want to play on your PC.

Some files required to use the PC/MAC Companion App may be missing on your PC. Try to install the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update, which can be downloaded at:
https://www.microsoft.com/en-us/download/confirmation.aspx?id=14431

Then, try to launch the PC/MAC Companion App again. If the problem is still there, please contact the consumer support.

Check that you are not trying to modify the settings on a Nacon profile. The Nacon profiles cannot be modified, you need to create a new one to choose your own settings.

Check that your graphical preferences are not modified: to zoom in for example. Check the settings of « settings panel/display » and ensure that the element size is at 100%.

Unplug the controller and plug it again, the REVOLUTION Unlimited Pro Controller will be recognized again, if not, please contact the consumer support.

• Ensure than the mute function of your REVOLUTION Unlimited Pro Controller is not activated. If it’s the case, the profile LEDs will be red. Press Mute button on the back of the REVOLUTION Unlimited Pro Controller to activate it.
• Ensure than the mute function is not activated on the remote control of your headset.
• Ensure than the microphone level into the settings of your PS4 system is not at his minimum level.
• The microphone feature works only on the PS4 console and is not supported on PC.

Open the PC/MAC Companion, go to «Updates», check that the firmware number is not V0.00.

If this is not the case, proceed as follows:

• Close the PC/MAC Companion.
• Go to the Windows «control panel» then «Peripherals and Printers», delete the REVOLUTION Unlimited Pro Controller.
• Disconnect the REVOLUTION Unlimited Pro Controller.
• Connect the REVOLUTION Unlimited Pro Controller into your PC again, wait until the driver installation has finished.
• Launch the PC/MAC Companion again and check the firmware number again.

If the firmware number has returned, then the communication with the REVOLUTION Unlimited Pro Controller works again. You can therefore update your controller profiles.

• Ensure than the sound level of your REVOLUTION Unlimited Pro Controller is not at the minimum, by pressing many times the Volume UP button on the back of your REVOLUTION Unlimited Pro Controller.
• Ensure than the sound level is not set at his minimum on the remote control of your headset.
• Ensure than the settings of the audio output of your PS4 system is well configure for your headset and not set at his minimum level.
• The audio feature works only on the PS4 console and is not supported on PC.

• Connect your REVOLUTION Unlimited Pro Controller on a PC or MAC and use the companion app to check than the Dpad is not set at 4 directions on your desired profiles. If it’s the case, select the 8 directions, save your profile and sent it into your REVOLUTION Unlimited Pro Controller and try again.

• Ensure than you are using the desired joystick shaft for your game.
• With the PC/Mac companion app, ensure than the response curve of the joysticks are well configured.

• Connect your REVOLUTION Unlimited Pro Controller on a PC or MAC and use the companion app to check than the left and right joysticks are not reversed. If it’s the case, switch them again, save your profile and sent it into your REVOLUTION Unlimited Pro Controller and try again.

To check the battery level, in any mode simply press and hold the `Mic mute’ button on the underside of the controller (for more than 1 second). The Profile LEDs will then light up, as follows:

– 75% < Battery level ≤ 100%: 4 profile LEDs are ON

– 50% < Battery level ≤ 75%: 3 profile LEDs are ON (1^st, 2^nd and 3^rd LEDs)

– 25% < Battery level ≤ 50%: 2 profile LEDs are ON (1^st and 2^nd LEDs)

– 10% < Battery level ≤ 25%: 1 profile LED is ON (1^st LED)

– Battery level ≤ 10%: selected profile LED is flashing permanently

You can now release the Mic mute button.

You can find the requested BBxxxx code at 2 locations:

• On the packaging, on the side of the barcode.
• On the back of the of the REVOLUTION Unlimited Pro Controller, on the first line of the printed legal lines.

If you live in the PAL Region (Europe/Oceania/Africa/Middle East) and in a country from that region where the product has been sold by our company, you may apply to get a replacement cable.
The replacement only works if you have purchased your controller within the last 24 months. In that case, you may send an email to the Support using the below form and attaching your proof of purchase and a photo of the problem. Without those documents, we won’t be able to answer your request. Only 1 cable per year per customer (same name same address) will be replaced within our stock limit. Please don’t use Twitter neither Facebook to request a replacement cable.

If you live in Australia, you might purchase the cable directly on our distributor Website Bluemooth.

For information, Nacon has never sold any controller on the American Continent (North & South), so the warranty doesn’t apply there. You’ll have to see with your reseller.

Check that you are not trying to modify the settings on a Nacon profile. The Nacon profiles cannot be modified, you need to create a new one to choose your own settings.

The user interface is continually in development, check that your graphic preferences are not modified: to zoom in for example. Check the settings of « settings panel/display » and ensure that the element size is at 100%.

Unplug the controller and plug it again, the REVOLUTION Pro Controller will be recognized again, if not, please contact with the consumer support.

For now, the only way to wake up the PS4 console is to use a Sony DualShock 4 controller through the Bluetooth communication.

Check with the PC Companion App that the shortcuts are not deactivated or that a button or a macro function is assigned to these shortcuts.

Ensure that the cable is securely fixed to your controller and connected to your PS4 console. To use the controller you need to press the PS button to synchronize it.

The Macros are not supported in E-Sports, as the REVOLUTION Pro Controller 2 follow the rules of E-Sports, this feature was removed.

You have not found the answer to your question?

– Ensure that your controller is in the PC mode. It is important to check that the mode switch, (on the underside of the controller), is in the 3rd position, (PC), and that the halo, around the Right joystick, is illuminated in Purple.

– The REVOLUTION Pro Controller 2 is compatible with all PC games that are X-Input compatible. This is the standard protocol for using a controller. Where games have been written, to use a Mouse & Keyboard, the RPC2 will not be compatible.

You have not found the answer to your question?

The remote play software is dedicated for use with a DS4 controller and is not supported by other controllers. This is the reason why the RPC2 is not recognized.

You have not found the answer to your question?

– Ensure that the cable is well fixed to your controller and connected to your PC/MAC.
– To configure the profiles for PC or PS4 the controller must be in Mode 2 to make sure that the interface recognises the controller when you connect to the PC. Inside the interface there is a section for `PC’ and here you can make your changes. When you have completed the changes you must remember to switch the controller in to PC Mode, IF, you want to play on your PC.

You have not found the answer to your question?

Check that you are not trying to modify the settings on a Nacon profile. The Nacon profiles cannot be modified, you need to create a new one to choose your own settings.

You have not found the answer to your question?

Check that your graphic preferences are not modified: to zoom in for example. Check the settings of « settings panel/display » and ensure that the element size is at 100%.

You have not found the answer to your question?

Unplug the controller and plug it again, the REVOLUTION Pro Controller 2 will be recognized again, if not, please contact with the consumer support.

You have not found the answer to your question?

The communication, to open the PS4 console, is for Bluetooth controllers only. The PlayStation4 system does not support this feature when a wired controller is used.

You have not found the answer to your question?

– Check with the PC Companion App that the shortcuts are not deactivated or that a button is assigned to these shortcuts thanks to the PC/MAC Companion App for the Modes 2 and PC.
– On the mode 1, you can map the shortcut without the PC/MAC Companion, check our video on the following link for explanation:
https://www.youtube.com/watch?v=R5IRelFcjjE&list=PLRpem3TWz0wv3gm2kFd3LtBJ2870dc2Vq&index=7

You have not found the answer to your question?

Ensure that the cable is well fixed to your controller and connected to your PS4 console. To use the controller you need to press the PS button to synchronize it.

You have not found the answer to your question?

• Open the GC-400ES software, go to «General Settings», check that the firmware number is not 0.00.
• If this is the case, follow the following instructions:
  – Close the GC-400ES software.
  – Go to the Windows «control panel» then «Peripherals and Printers», delete the GC-400ES.
  – Disconnect the GC-400ES.
  – Connect the GC-400ES, wait until the driver installation has finished.
  – Relaunch the GC-400ES software and check the firmware number again.
• If the firmware number has returned then communication with the GC-400ES works again.
  You can therefore update your controller profiles.

• Check your version of Windows, the software and the GC-400ES controller are only designed for Windows 7 / 8 / 10.
• Disconnect your controller and connect it again.
• Go to the Windows «control panel» then «Peripherals and Printers», delete the GC-400ES, disconnect and reconnect it.
• Use the GC-400ES software, go to «General Settings» and check the firmware is up-to-date.

• With the help of the software check that the button mapping corresponds to the mapping of your game.
• Check that the right analogue stick configuration corresponds properly to your requirements.

• Switch from Direct-Input mode to X-input mode or the reverse.
• Check that the control options of your game are properly configured for using a gamepad as the main controller.

• The performance of the optical sensors may decrease depending on which surface you use your NACON GM-300 on, as some materials reflect the light of the sensor better than others. The best performance should be achieved on mouse mats.
• After some time of usage, dirt and dust may get trapped in the sensor window and can negatively impact the performance. Freeing the window from dirt should solve that.

Unplug your mouse from your PC wait a while and after that plug it into a different USB slot.

• The performance of the laser gaming sensor may decrease depending on which surface you use the NACON GM-400L on, as some materials reflect the light of the sensor better than others. The best performance should be achieved on mouse mats.
• Try changing the poll rate, sensitivity and mouse speed settings in the driver software for improved tracking.
• After some time of use, dirt and dust may get trapped in the sensor window and can negatively impact the performance. Freeing the window from dirt should solve the problem.
  Warning: Before cleaning the sensor window, please disconnect the mouse from your PC first, to prevent eye injury caused by the laser!