Question 1

On which platforms can I use the RIG 900 MAX HX headset?

Accepted Answer

The RIG 900 MAX HX headset is compatible with the following platforms: Xbox PC PlayStation 4 and PlayStation 5 Nintendo Switch Android and iOS mobile devices (through Bluetooth) NOTE: Since the RIG 900 MAX HX is Xbox licensed, we cannot guarantee that all the functions of the headset will work on a PlayStation like on a PC or Xbox.

Question 2

Which RIG headsets is Dolby Atmos compatible with?

Accepted Answer

Dolby Atmos is compatible with the following RIG headsets: RIG 300 PRO HC RIG 400 Atmos RIG 400 PRO HC RIG 400 HX RIG 500 PRO HA RIG 500 PRO HA GEN2 RIG 500 PRO HC RIG 500 PRO HC GEN2 RIG 500 PRO HS RIG 500 PRO HX RIG 600 PRO HX RIG 700 PRO HD RIG 700 PRO HX RIG 800 PRO HD RIG 800 PRO LX RIG 800 PRO HX RIG 900 MAX HX RIG R5 PRO HC RIG R5 PRO HX

Question 3

Which platforms is Dolby Atmos compatible with?

Accepted Answer

Dolby Atmos for Headphones is compatible only with the following platforms: Xbox One Xbox Series X|S PC (Windows 10 or Windows 11) Dolby Atmos Surround Sound is not compatible with PlayStation 4 or PlayStation 5.

Question 4

How do I pair my RIG 900 MAX HX headset?

Accepted Answer

Android/iPhone Press and hold the Mode button for at least six seconds until you hear a voice prompt that says "Pairing Bluetooth".The LED indicator flashes blue. Activate Bluetooth on your phone and select RIG 900 MAX HX. USB-A adapter The RIG 900 MAX HX and the supplied USB-A adapter come already paired right out of the box. If you lose the USB-A connection or if you need to connect the RIG 900 MAX HX headset to a replacement adapter, follow these steps: Power off the headset. Plug the USB-A adapter into the console or PC directly, or into the multi-function base station. Press and hold the Pairing button on the USB-A adapter to set it into pairing mode.The LED on the adapter flashes blue and red. Press and hold the Power button on the headset until the LED flashes purple.A voice prompt says "Power on" and "Pairing USB". When the connection is complete, you can hear a confirmation of connection and the LED on the USB-A adapter displays a solid purple.

Question 5

How do I use the buttons on the RIG 900 MAX HX headset?

Accepted Answer

Mode: Press once to select a mode (Bluetooth, USB or Dual). Multi-function: Press once to play or pause music. Hold the button for three seconds to activate the voice assistant. During a call, press the button once to accept or end it. During a call, hold the button for three seconds to reject it. Volume control: Increase or decrease the speaker volume. Light indicator: Indicates the pairing mode or the charging status. Blue: Pairing mode activated. Green: Charging. Off: Charged. On/Off: Hold the button for three seconds to power on or power off the headset. USB-C charge port: Use the USB-C to USB-A cable supplied to charge the headset. It takes five hours to fully charge the battery.

Question 6

Is there a way to use Dolby Atmos on a PlayStation 5?

Accepted Answer

Our RIG products that include Dolby Atmos for Headphones are intended for use on Xbox consoles (One and Series X|S) or Windows 10/11 PCs. Dolby Atmos for Headphones doesn't work on PlayStation 5, because a PlayStation 5 doesn't output 3D audio through USB-A, USB-C or a controller's 3.5mm audio connection.There is a way to enable Dolby Atmos on a PlayStation 5. However, it only works on HDMI devices like soundbars, TVs or home theatre systems. Go to Settings > Sound Audio > Audio Format (Priority). Select Dolby Atmos.

Question 7

Does the RIG 900 MAX HX headset have a noise cancellation feature?

Accepted Answer

No, there is no noise cancellation feature.

Question 8

How do I redeem my Dolby Atmos for Headphones activation code?

Accepted Answer

There are several ways to redeem a Dolby Atmos activation code. No matter what method you use, you must connect to your Microsoft Account. If you do not have one, create one on live.xbox.com.For more information, see this page on Xbox's official website.Redeem a Dolby Atmos code through Xbox Series X|S or Xbox One Press the Xbox button and select Store. Press the View button and select Redeem. Enter the 25-character Dolby Atmos code. Click Next and follow the on-screen instructions. Redeem a Dolby Atmos code through the Xbox app for Windows Open the Xbox app. Select your profile and click Settings > Redeem a code. Enter the 25-character Dolby Atmos code. Click Next and follow the on-screen instructions. Redeem a code through the Microsoft Store Open the Microsoft Store app. Select your account and click Redeem code or gift cards. Enter the 25-character Dolby Atmos code. Click Next and follow the on-screen instructions.

Question 9

Where can I download the app for my RIG 900 MAX HX headset?

Accepted Answer

You can download the RIG 900 MAX Navigator app on iOS here and on Google Play for Android here.

Question 10

How do I set up Dolby Atmos for Headphones?

Accepted Answer

Dolby Atmos is compatible only with Xbox and Windows 10/11. Download the Dolby Access app. On PC, you can download it from the Microsoft store here. On Xbox, you can download it from the Xbox store or the Microsoft store. Connect your headset to your PC or console. When the headset is connected, Dolby Access detects it and activates Dolby Atmos for Headphones.

Question 11

How do I update the RIG 900 MAX HX headset?

Accepted Answer

Set up the Navigator app. You can use the video tutorial here. Press and hold the Mode button for at least six seconds until you hear a voice prompt that says "Pairing Bluetooth". Make sure that your phone operating system is up to date. Activate Bluetooth on your phone and select the name of your headset. Go to the Navigator app. Press Update. The Your headset is up to date message displays and the icon changes from red to green.If you are still having issues, uninstall and reinstall the app and do the procedure again.

Question 12

The RIG 900 MAX Navigator application won't load

Accepted Answer

Connect your headset to Bluetooth before opening the app. Allow the app to access your location.

Question 13

How do I fix the microphone settings on my RIG 900 MAX HX headset?

Accepted Answer

You can customise your microphone options with the Navigator app. Go to your audio profile page. Press Customization. You can access three menus: Sound, Equalizer and Additional. Sound menu Microphone Gain: You can set low, medium and high settings for the microphone output. Microphone Monitoring: You can set low, medium and high settings for the microphone feedback through the speakers. Volume Level Protection: You can set a maximum volume limit. Equalizer (EQ) menu You can select pre-set EQ options from the drop-down menu or create your own customised EQ. Additional menu Headset Start Mode: You can select a mode (Bluetooth, USB or Dual). This feature has the same function as the Mode button. Voice Prompts and Tones: You can turn on or turn off voice prompts.

Question 14

How do I set up Dolby Atmos for Headphones?

Accepted Answer

Dolby Atmos is compatible only with Xbox and Windows 10/11. Download the Dolby Access app. On PC, you can download it from the Microsoft store here. On Xbox, you can download it from the Xbox store or the Microsoft store. Connect your headset to your PC or console. When the headset is connected, Dolby Access detects it and activates Dolby Atmos for Headphones.

Question 15

I lost my headset. Is there a way to find it through Bluetooth?

Accepted Answer

Unfortunately no.

Question 16

My microphone doesn't work correctly

Accepted Answer

Make sure that the microphone isn't muted on the headset.RIG 900 headsets have a flip-to-mute feature. To unmute, flip the mic boom all the way up and then all the way down. Make sure that the microphone is correctly connected to the headset. A loose connection can prevent the flip-to-mute feature from working. Make sure that the firmware is up to date. Turn off the headset and turn it back on. Test the headset on another device to check if the issue comes from the headset or the device.

Question 17

My RIG 900 MAX HX headset keeps disconnecting from the TV

Accepted Answer

This problem can happen when a soundbar is connected to the TV. Before using your headset, make sure to disconnect your soundbar.

Question 18

How do I reset the RIG 900 MAX HX headset?

Accepted Answer

On the right headphone, insert the tip of a paper clip into the reset hole for three seconds.

Question 19

My headset doesn't charge anymore

Accepted Answer

To charge your headset, you must always use the charger/cable supplied with it. As specified in the safety notice, using another cable (like a phone charger for instance) will damage the battery. This kind of damage is not covered by the warranty.

Question 20

Download links for headsets' applications and software

Accepted Answer

You can find all the links to download applications and software for your headsets in the table below. HEADSETS LINKS Dolby Access/Dolby Atmos for Headphones Windows/Xbox RIG 600 PRO HS Android iOS RIG 600 PRO HX Android iOS RIG 900 MAX HS/HX Android iOS RIG R8 PRO Android iOS

Headset RIG 900 MAX HX Black

Documents & downloads

Frequently asked questions

Android/iPhone

USB-A adapter

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