Question 1

On which platforms can I use the RIG 800 HX headset?

Accepted Answer

The RIG 800 HX headset is compatible with PC, Xbox One and Xbox Series X|S. Due to circuitry differences between Xbox and PlayStation consoles, it is not compatible with PlayStation consoles.

Question 2

Which RIG headsets is Dolby Atmos compatible with?

Accepted Answer

Dolby Atmos is compatible with the following RIG headsets: RIG 300 PRO HC RIG 400 Atmos RIG 400 PRO HC RIG 400 HX RIG 500 PRO HA RIG 500 PRO HA GEN2 RIG 500 PRO HC RIG 500 PRO HC GEN2 RIG 500 PRO HS RIG 500 PRO HX RIG 600 PRO HX RIG 700 PRO HD RIG 700 PRO HX RIG 800 PRO HD RIG 800 PRO LX RIG 800 PRO HX RIG 900 MAX HX RIG R5 PRO HC RIG R5 PRO HX

Question 3

Which platforms is Dolby Atmos compatible with?

Accepted Answer

Dolby Atmos for Headphones is compatible only with the following platforms: Xbox One Xbox Series X|S PC (Windows 10 or Windows 11) Dolby Atmos Surround Sound is not compatible with PlayStation 4 or PlayStation 5.

Question 4

What are the differences between the former editions and the PRO series of the RIG 800 headsets?

Accepted Answer

The RIG 800 PRO series headsets feature the following changes and additions: Improved design and finish Charging stand with battery level indicator USB-stick style 2.4 GHz RF wireless adapterNOTE: You can either plug the adapter into the charging base and plug the base into your console/PC, or plug the adapter directly into your console/PC. Unremovable PRO style microphone with a reinforced flip-to-mute feature Press-and-hold Power button instead of a slide switch No EQ button Changes specific to the 800 PRO HX version: Separate master volume dial Game/chat audio balance dial Separate button for mic monitoring adjustment

Question 5

How do I pair the RIG 800 HX headset with the wireless adaptor?

Accepted Answer

Turn off the headset. Plug the USB adaptor into the console or PC. Set the selector switch on the USB adaptor to Xbox or PC depending on the platform you use. Press the Pairing button on top of the USB adaptor and hold it until the LED indicator flashes red and blue. Turn on the headset. A voice prompt says "Headset not connected". Slide up the Power button and hold it until the LED indicator flashes red and blue. A voice prompt says "Pairing". If the pairing succeeded, a voice prompt says "Headset connected" and the LED indicator on the USB adaptor changes to purple.For more information, you can watch the following video tutorial:

Question 6

Is there a way to use Dolby Atmos on a PlayStation 5?

Accepted Answer

Our RIG products that include Dolby Atmos for Headphones are intended for use on Xbox consoles (One and Series X|S) or Windows 10/11 PCs. Dolby Atmos for Headphones doesn't work on PlayStation 5, because a PlayStation 5 doesn't output 3D audio through USB-A, USB-C or a controller's 3.5mm audio connection.There is a way to enable Dolby Atmos on a PlayStation 5. However, it only works on HDMI devices like soundbars, TVs or home theatre systems. Go to Settings > Sound Audio > Audio Format (Priority). Select Dolby Atmos.

Question 7

How do I set the mic monitoring?

Accepted Answer

RIG 800 older versionsOn older versions of the RIG 800 headset, you must adjust the mic monitoring on your console.On Xbox Assign the headset to the correct user profile. On the controller, press the Nexus button. Go to Quick Settings > Profile & System > Audio > Mic Monitoring. Adjust the mic monitoring level to your preference. On PlayStation 4 On the controller, press the PS button. Go to Quick Menu > Sound/Devices. Use the Sidetone volume slider to adjust the mic monitoring. If you are still having issues, contact the support team.RIG 800 new versionsOn new versions of the RIG 800 headset, there are three levels of mic monitoring: Normal: The default level of mic monitoring. High: Increases the level of mic monitoring. None: Removes the mic monitoring. Power on the headset. Push the EQ button and hold for three seconds. You can hear three low tones. Release the button. You set the mic monitoring to High. Push the EQ button and hold for three seconds. You can hear one low tone. Release the button. You set the mic monitoring to None. Push the EQ button and hold for three seconds. You can hear two low tones. Release the button. You set the mic monitoring to Normal. Speak into the microphone to get an idea of the volume. Repeat these steps to cycle through the three mic monitoring settings.

Question 8

How do I redeem my Dolby Atmos for Headphones activation code?

Accepted Answer

There are several ways to redeem a Dolby Atmos activation code. No matter what method you use, you must connect to your Microsoft Account. If you do not have one, create one on live.xbox.com.For more information, see this page on Xbox's official website.Redeem a Dolby Atmos code through Xbox Series X|S or Xbox One Press the Xbox button and select Store. Press the View button and select Redeem. Enter the 25-character Dolby Atmos code. Click Next and follow the on-screen instructions. Redeem a Dolby Atmos code through the Xbox app for Windows Open the Xbox app. Select your profile and click Settings > Redeem a code. Enter the 25-character Dolby Atmos code. Click Next and follow the on-screen instructions. Redeem a code through the Microsoft Store Open the Microsoft Store app. Select your account and click Redeem code or gift cards. Enter the 25-character Dolby Atmos code. Click Next and follow the on-screen instructions.

Question 9

Equaliser (EQ) settings

Accepted Answer

The RIG 800 series has four EQ settings available to adjust the sound. There is an EQ button at the base of the right earcup. Tap this button to go through the EQ modes. Pure: This is the flat EQ setting. There is no modification to the incoming sound signature. Seismic: This is a bass boost. Low frequencies are made slightly louder. Intense: This is a treble boost. All high frequencies are boosted. Vocal: This option boost the mid-range. Vocals are enhanced. Your choice is based on the game you are playing, what kind of sounds you need to focus on and your personal preference.

Question 10

How do I replace the speaker cushions?

Accepted Answer

Remove the ear cups from the headband frame. Put one end of the new speaker cushion material into the plastic groove on the ear cup and hold it in place. Pull and stretch the rest of the speaker cushion around the groove until the material is fully in it. To make sure that the material is correctly in place, give the speaker cushion a light turn. Put the ear cups back into the headband frame. Make sure that the ear cups are correctly in place. When you extend the microphone, it must be pointing away from the RIG logo on the headband frame and not towards it.

Question 11

How do I set up Dolby Atmos for Headphones?

Accepted Answer

Dolby Atmos is compatible only with Xbox and Windows 10/11. Download the Dolby Access app. On PC, you can download it from the Microsoft store here. On Xbox, you can download it from the Xbox store or the Microsoft store. Connect your headset to your PC or console. When the headset is connected, Dolby Access detects it and activates Dolby Atmos for Headphones.

Question 12

How do I set up Dolby Atmos for Headphones?

Accepted Answer

Dolby Atmos is compatible only with Xbox and Windows 10/11. Download the Dolby Access app. On PC, you can download it from the Microsoft store here. On Xbox, you can download it from the Xbox store or the Microsoft store. Connect your headset to your PC or console. When the headset is connected, Dolby Access detects it and activates Dolby Atmos for Headphones.

Question 13

People can't hear me

Accepted Answer

Check the basic connections If the microphone is removable, make sure that it is fully inserted and is facing the correct way. Put the microphone no more than 3-5cm away from your mouth. Make sure that the microphone isn't muted on the headset.RIG 800 headsets have a flip-to-mute feature. To unmute, flip the mic boom all the way up and then all the way down. If the microphone is removable, turn up mic monitoring on your headset until the microphone detects your voice. If it doesn't detect your voice, there may be an issue with the microphone and it can be replaced. Reconnect the headset. Turn off the headset. Unplug the receiver from the console or PC. Wait 15 seconds. Plug the receiver again. Turn on the headset. Check the settings on console/PCXboxMake sure that the headset is assigned to the correct user profile.PlayStation 4 Go to Settings > Sound/Devices > Adjust Mic Level. To enable the Game/Chat Mix audio balance feature, use the optical audio output on your console. PC From your chat application, make sure that you assigned the correct microphone and that it is not muted. To enable the Game/Chat Mix audio balance feature, use the optical audio output on your PC.

Question 14

My headset doesn't charge anymore

Accepted Answer

To charge your headset, you must always use the charger/cable supplied with it. As specified in the safety notice, using another cable (like a phone charger for instance) will damage the battery. This kind of damage is not covered by the warranty.

Question 15

Will the RIG 800 PRO HX headset be back in stock?

Accepted Answer

Unfortunately, there is no stock left for this headset. However, you can purchase one of our new models from the RIG R8 series!

Headset RIG 800 PRO HX

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