Question 1

How do I set up my RIG 800 LX headset?

Accepted Answer

Xbox OnePC / Mac

Question 2

Which RIG headsets is Dolby Atmos compatible with?

Accepted Answer

Dolby Atmos is compatible with the following RIG headsets: RIG 300 PRO HC RIG 400 Atmos RIG 400 PRO HC RIG 400 HX RIG 500 PRO HA RIG 500 PRO HA GEN2 RIG 500 PRO HC RIG 500 PRO HC GEN2 RIG 500 PRO HS RIG 500 PRO HX RIG 600 PRO HX RIG 700 PRO HD RIG 700 PRO HX RIG 800 PRO HD RIG 800 PRO LX RIG 800 PRO HX RIG 900 MAX HX RIG R5 PRO HC RIG R5 PRO HX

Question 3

Which platforms is Dolby Atmos compatible with?

Accepted Answer

Dolby Atmos for Headphones is compatible only with the following platforms: Xbox One Xbox Series X|S PC (Windows 10 or Windows 11) Dolby Atmos Surround Sound is not compatible with PlayStation 4 or PlayStation 5.

Question 4

How do I pair the RIG 800 LX headset with the wireless adaptor?

Accepted Answer

Turn off the headset. Plug the USB adaptor into the console or PC. Set the selector switch on the USB adaptor to Xbox or PC depending on the platform you use. Press the Pairing button on top of the USB adaptor and hold it until the LED indicator flashes red and blue. Turn on the headset. A voice prompt says "Headset not connected". Slide up the Power button and hold it until the LED indicator flashes red and blue. A voice prompt says "Pairing". If the pairing succeeded, a voice prompt says "Headset connected" and the LED indicator on the USB adaptor changes to purple.For more information, you can watch the following video tutorial:

Question 5

There is no audio on Xbox

Accepted Answer

Here are several possible solutions to fix the audio on your RIG 800 LX headset: Turn on your Xbox and sign into your profile. Make sure that the switch on the dongle is set to Xbox. Turn off the headset and disconnect the dongle from the console. Wait 15 seconds and connect the dongle again. The LED turns red.If the LED does not turn on, try connecting it to another USB port on the Xbox. Turn on the headset. The LED goes from red to purple.If the colour doesn't change, try pairing the headset again. Turn off the headset. Press and hold the Power button on the headset until it goes into pairing mode. Hold down the Pairing button on the top of the dongle for some seconds. The LED starts flashing red and blue. When the headset is connected, a "Headset assigned" message displays on your Xbox and there is a green ring around your profile picture.

Question 6

Is there a way to use Dolby Atmos on a PlayStation 5?

Accepted Answer

Our RIG products that include Dolby Atmos for Headphones are intended for use on Xbox consoles (One and Series X|S) or Windows 10/11 PCs. Dolby Atmos for Headphones doesn't work on PlayStation 5, because a PlayStation 5 doesn't output 3D audio through USB-A, USB-C or a controller's 3.5mm audio connection.There is a way to enable Dolby Atmos on a PlayStation 5. However, it only works on HDMI devices like soundbars, TVs or home theatre systems. Go to Settings > Sound Audio > Audio Format (Priority). Select Dolby Atmos.

Question 7

The audio is breaking up on Xbox

Accepted Answer

Here are several possible solutions to improve the audio on your RIG 800 LX headset: Turn down the master volume on the headset. Move the receiver to make sure that the signal to your headset is not blocked by any obstacles (furniture, electronics, glass, etc.). Keep the receiver away from anything that can cause radio interferences (Wi-Fi router, Xbox, electronics, etc.). Stay close to the receiver. The range is up to 10 metres with no obstacles. If you are still having issues, pair the headset again.

Question 8

How do I redeem my Dolby Atmos for Headphones activation code?

Accepted Answer

There are several ways to redeem a Dolby Atmos activation code. No matter what method you use, you must connect to your Microsoft Account. If you do not have one, create one on live.xbox.com.For more information, see this page on Xbox's official website.Redeem a Dolby Atmos code through Xbox Series X|S or Xbox One Press the Xbox button and select Store. Press the View button and select Redeem. Enter the 25-character Dolby Atmos code. Click Next and follow the on-screen instructions. Redeem a Dolby Atmos code through the Xbox app for Windows Open the Xbox app. Select your profile and click Settings > Redeem a code. Enter the 25-character Dolby Atmos code. Click Next and follow the on-screen instructions. Redeem a code through the Microsoft Store Open the Microsoft Store app. Select your account and click Redeem code or gift cards. Enter the 25-character Dolby Atmos code. Click Next and follow the on-screen instructions.

Question 9

I can hear the chat but not the game

Accepted Answer

If you can only hear the chat or if the volume of the game is too low compared to the chat, here are several possible solutions: Make sure that the Game/chat mix feature is not set all the way to Chat. Disable the Xbox party chat mixing on your console: Press the Nexus button. Go to your profile and go to Settings > General > Volume & audio output. Go to Chat mixer and select Do nothing.You can now completely control the game/chat mix from your headset. If you are still having issues, contact the support team.

Question 10

My headset doesn't charge anymore

Accepted Answer

To charge your headset, you must always use the charger/cable supplied with it. As specified in the safety notice, using another cable (like a phone charger for instance) will damage the battery. This kind of damage is not covered by the warranty.

Question 11

How do I set up Dolby Atmos for Headphones?

Accepted Answer

Dolby Atmos is compatible only with Xbox and Windows 10/11. Download the Dolby Access app. On PC, you can download it from the Microsoft store here. On Xbox, you can download it from the Xbox store or the Microsoft store. Connect your headset to your PC or console. When the headset is connected, Dolby Access detects it and activates Dolby Atmos for Headphones.

Headset RIG 800LX

Documents & downloads

Frequently asked questions

Xbox One

PC / Mac

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