Question 1

On which platforms can I use the RIG 600 PRO HS headset?

Accepted Answer

The RIG 600 PRO HS headset is compatible with the following platforms: PlayStation 4 and PlayStation 5 PC Nintendo Switch (with a dongle) Android and iOS mobile devices (through Bluetooth)

Question 2

How do I power on and off the RIG 600 PRO HS headset?

Accepted Answer

Press and hold the Power button for three seconds. You hear the voice prompt "Power On" or "Power Off". When the power is on, the LED lights up according to the battery level. When the power is off, the LED lights up in red.

Question 3

How do I check the battery level of the RIG 600 PRO HS headset?

Accepted Answer

There are four ways to check the battery level of your headset. When your RIG 600 PRO headset is connected to a mobile device and the app is open, you can see the battery level on the top right of your device screen. When you power on your RIG 600 PRO headset, you see the LED colour and hear a voice prompt that indicates the battery level: Red: "Battery Low"; Yellow: "Battery Medium"; Green: "Battery High". When your RIG 600 PRO is already powered on, press the Power button once. You hear a voice prompt that indicates the battery level and the mode that you have selected. Red: "Battery Low"; Yellow: "Battery Medium"; Green: "Battery High". When your RIG 600 PRO is being charged, the LED indicates the battery level: Red: Low battery; Yellow: Medium battery; Green: High battery; Off: Full battery.

Question 4

How do I change the modes on the RIG 600 PRO HS headset?

Accepted Answer

Power on the headset. Press the Power button once. A voice prompt indicates which mode is selected. Press the Mode button once to cycle from: Dual mode to Game mode; Game mode to Bluetooth mode; Bluetooth mode to Dual mode. Press the Mode button twice to do the opposite and cycle from: Game mode to Dual mode; Dual mode to Bluetooth mode; Bluetooth mode to Game mode.

Question 5

How do I connect the RIG 600 PRO HS headset to my console?

Accepted Answer

PlayStation 4 / PlayStation 5Connect the dongle to the USB-C port of your PlayStation 5. You can also use the USB-C to USB-A adaptor cable supplied.Nintendo SwitchConnect the dongle to the USB-C port of your Nintendo Switch handheld console.NOTE: To connect to the dock, you must use a compatible USB-C to USB-A adaptor (not included).

Question 6

I can't set the RIG 600 PRO HS headset to Bluetooth mode

Accepted Answer

You can only access Bluetooth mode if there is a Bluetooth device in the memory of the headset. Make sure that the headset is paired with your Bluetooth device. When the headset is on, press and hold the Mode button for six seconds.A voice says "Pairing Bluetooth" and the LED flashes in blue to confirm that the pairing process has started. On your Android or iOS device, go to the Bluetooth Settings menu. Select RIG 600 PRO. The device connects and indicates the battery status and the current mode.If the pairing fails, a voice says "Bluetooth pairing failed" and you need to try the pairing process again. If you are still having issues, please contact the support team.

Question 7

How do I answer a call with the RIG 600 PRO HS headset?

Accepted Answer

When you receive a call, the music from your console or PC stops and you can hear the ringing tone of your phone. Make sure that your headset is set to dual mode or Bluetooth mode. Make sure that the microphone isn't set to Mute. To accept the call, press the multi-function button once.To reject the call, press and hold the multi-function button for three seconds. To hang up, press the multi-function button once.

Question 8

When I answer a phone call on iOS, it doesn't select the headset automatically

Accepted Answer

On your phone, go to Settings > Accessibility > Touch > Call Audio Routing. Choose Bluetooth Headset.

Question 9

I am interrupted by calls when I'm playing

Accepted Answer

If you don’t want to be interrupted by calls, set the headset to Game mode. It allows only the wireless dongle connection and rejects the Bluetooth connection. It means that, in this mode, you can't receive phone calls in your headset.

Question 10

My Bluetooth music stops

Accepted Answer

Set the headset to Bluetooth mode. Make sure that your wireless dongle is disconnected. The wireless dongle always has the priority over Bluetooth, except during phone calls.

Question 11

The audio only comes out of one headphone

Accepted Answer

This problem can happen if the audio output of your console is set to Chat Audio. Go to the settings of your console. On PlayStation 4: Settings > Devices > Audio Devices > Output to Headphones. On PlayStation 5: Settings > Sound > Audio Output > Headphones > Output to Headphones. Select All Audio.

Question 12

My headset doesn't charge anymore

Accepted Answer

To charge your headset, you must always use the charger/cable supplied with it. As specified in the safety notice, using another cable (like a phone charger for instance) will damage the battery. This kind of damage is not covered by the warranty.

Question 13

How do I update the firmware of the RIG 600 PRO HS headset?

Accepted Answer

Pair and connect the headset to your mobile device. Download the RIG 600 PRO Navigator application from the store. Open the app. Your headset should be automatically recognised. Go to the Update section to see if an update is available. Follow the on-screen instructions. Updates can take five minutes or more depending on your internet speed or phone connection. NOTE: If you are not using Wi-Fi, it can consume 4G or 5G data.If your update fails, please verify: That you have a strong Wi-Fi signal if you are connected to the Internet. That your headset and battery don't indicate a Battery low status. That your headset is still powered on or connected to the mobile device. If you are still having issues, please contact the support team here or submit a feedback through the app. Go to Settings > Help > Submit feedback.

Question 14

The app doesn't connect to the RIG 600 PRO HS headset

Accepted Answer

Make sure that your headset is correctly paired and connected to the mobile device. Make sure not to connect to the wireless dongle when you open the app. Make sure not to play music when you open the app. If necessary, pair the headset again and uninstall and reinstall the app. If you are still having issues, contact the support team.

Question 15

The text on the mobile app doesn't display correctly

Accepted Answer

Decrease the font size in your mobile settings. You can usually find the font size option in the Accessibility or Display & Brightness menu.

Question 16

How do I reset the RIG 600 PRO HS headset?

Accepted Answer

Remove the right ear cushion. Insert the tip of a paper clip into the reset hole for three seconds.

Question 17

I lost the dongle for my RIG 600 PRO HS headset. Where can I buy a replacement one?

Accepted Answer

The dongle for the RIG 600 PRO HS headset is not available for purchase yet. However, you can use a Bluetooth connection.

Question 18

I lost my headset. Is there a way to find it through Bluetooth?

Accepted Answer

Unfortunately no.

Question 19

My headset doesn't charge anymore

Accepted Answer

To charge your headset, you must always use the charger/cable supplied with it. As specified in the safety notice, using another cable (like a phone charger for instance) will damage the battery. This kind of damage is not covered by the warranty.

Question 20

Download links for headsets' applications and software

Accepted Answer

You can find all the links to download applications and software for your headsets in the table below. HEADSETS LINKS Dolby Access/Dolby Atmos for Headphones Windows/Xbox RIG 600 PRO HS Android iOS RIG 600 PRO HX Android iOS RIG 900 MAX HS/HX Android iOS RIG R8 PRO Android iOS

Headset RIG 600 PRO HS

Documents & downloads

Frequently asked questions

PlayStation 4 / PlayStation 5

Nintendo Switch

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