Q: Can I use another dongle for my Asymmetric Wireless Controller?

No. For compatibility reasons, you can only use the dedicated dongle for your controller.

Q: How do I reset the Asymmetric Wireless Controller?

To reset the controller, insert the tip of a paper clip into the reset hole on the back of the controller for three seconds.

Q: PC games don't recognise my Asymmetric Wireless Controller

The Asymmetric Wireless Controller is compatible with all PC games that are XInput compatible. If the game is written to use a mouse and a keyboard, the Asymmetric Wireless Controller cannot be compatible.

Q: My PlayStation 4 doesn't recognise my Asymmetric Wireless Controller

Make sure that the controller is connected to the USB Bluetooth receiver. The player LED on the controller must be white. Make sure that the USB Bluetooth receiver is connected to your PlayStation 4 console. Make sure that the battery is charged.

Q: PlayStation 5 games don't recognise my Asymmetric Wireless Controller

Our PlayStation 4 controllers work on PlayStation 5 only if you play with a PS4 version of the game.

Q: I can't wake the PlayStation 4 console by pressing the PS button on the Asymmetric Wireless Controller

For now, to wake the PlayStation 4 console, you must use a Sony DualShock 4 controller through the Bluetooth communication.

Q: My controller doesn't connect to the USB Bluetooth receiver

Make sure that the controller is off. Make sure that the battery is charged. Press and hold the SHARE and PS buttons at the same time until the LED player status indicator starts to flash. Press the SYNC button on the USB Bluetooth receiver. The sync LED flashes. When the pairing is done, the LEDs on the controller and on the USB Bluetooth receiver stop flashing and display the same colour.

Question 1

Is the Asymmetric Wireless Controller compatible with the PS Remote Play app for PC?

Accepted Answer

No, the PS Remote Play app is dedicated for use with PlayStation 4 and PlayStation 5 controllers. It is not supported by any other controllers.

Question 2

How do I synchronise the Asymmetric Controller with the USB receiver?

Accepted Answer

Make sure that the controller is off. Press and hold the SYNC button of your USB Bluetooth receiver until the LED (20) flashes quickly in white. Press and hold the PS and SHARE buttons at the same time on your wireless controller until the LED (10) flashes quickly in white. When the synchronisation is finished, the LEDs stop flashing.

Question 3

How do I check the battery level of my controller?

Accepted Answer

Press and hold the back button for a minimum of one second. The colour code that follows is used: Green: 75% < Battery level ≤ 100%. Yellow: 50% < Battery level ≤ 75%. Orange: 25% < Battery level ≤ 50%. Red: 10% < Battery level ≤ 25%. Permanent red flashing (no need to press the back button): Battery level ≤ 10%. To stop checking the battery level, release the button. The player LED becomes white again to show that the controller is well connected to the USB receiver, except if the battery level is below 10%.

Question 4

Can I use another dongle for my Asymmetric Wireless Controller?

Accepted Answer

No. For compatibility reasons, you can only use the dedicated dongle for your controller.

Question 5

How do I reset the Asymmetric Wireless Controller?

Accepted Answer

To reset the controller, insert the tip of a paper clip into the reset hole on the back of the controller for three seconds.

Question 6

PC games don't recognise my Asymmetric Wireless Controller

Accepted Answer

The Asymmetric Wireless Controller is compatible with all PC games that are XInput compatible. If the game is written to use a mouse and a keyboard, the Asymmetric Wireless Controller cannot be compatible.

Question 7

My PlayStation 4 doesn't recognise my Asymmetric Wireless Controller

Accepted Answer

Make sure that the controller is connected to the USB Bluetooth receiver. The player LED on the controller must be white. Make sure that the USB Bluetooth receiver is connected to your PlayStation 4 console. Make sure that the battery is charged.

Question 8

PlayStation 5 games don't recognise my Asymmetric Wireless Controller

Accepted Answer

Our PlayStation 4 controllers work on PlayStation 5 only if you play with a PS4 version of the game.

Question 9

I can't wake the PlayStation 4 console by pressing the PS button on the Asymmetric Wireless Controller

Accepted Answer

For now, to wake the PlayStation 4 console, you must use a Sony DualShock 4 controller through the Bluetooth communication.

Question 10

My controller doesn't connect to the USB Bluetooth receiver

Accepted Answer

Make sure that the controller is off. Make sure that the battery is charged. Press and hold the SHARE and PS buttons at the same time until the LED player status indicator starts to flash. Press the SYNC button on the USB Bluetooth receiver. The sync LED flashes. When the pairing is done, the LEDs on the controller and on the USB Bluetooth receiver stop flashing and display the same colour.

Question 11

The character on the screen is moving / my trigger sends a signal without any action on my controller

Accepted Answer

Unplug and plug again your controller to your gaming system without any action on your joystick or trigger. If your controller has a companion app, make sure that: The firmware is up to date. The settings of your joystick or trigger are not too aggressive. The dead zone settings are not set at their minimum.

Question 12

The microphone of the headset plugged into my Asymmetric Wireless Controller doesn't work

Accepted Answer

Make sure that the Mute function is deactivated on the remote control of your headset. Go to the settings of your PlayStation 4 system to make sure that the microphone level is not set at its minimum. The audio feature works only on PlayStation 4. It is not supported on PC.

Question 13

I have no sound from the headset plugged into my Asymmetric Wireless Controller

Accepted Answer

The audio feature works only on PlayStation 4. It is not supported on PC. Make sure that the settings of the audio output of your PlayStation 4 system are correctly configured for your headset. Make sure that the volume is not set at the minimum level.

Question 14

I lost the dongle for my Asymmetric Wireless Controller. Where can I buy a replacement one?

Accepted Answer

You can buy a dongle for your Asymmetric Wireless Controller here.

Question 15

My controller doesn't charge anymore

Accepted Answer

To charge your controller, you must always use the charger/cable supplied with it. As specified in the safety notice, using another cable (like a phone charger for instance) will damage the battery. This kind of damage is not covered by the warranty.

Asymmetric Wireless Controller

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