Question 1

My controller doesn't charge anymore

Accepted Answer

To charge your controller, you must always use the charger/cable supplied with it. As specified in the safety notice, using another cable (like a phone charger for instance) will damage the battery. This kind of damage is not covered by the warranty.

Question 2

Does the Revolution Unlimited Pro Controller have the macro feature?

Accepted Answer

No, it doesn't support the macro feature because it isn't compatible with Esport regulations.

Question 3

How do I download and set up the companion app for my Revolution Unlimited Pro Controller?

Accepted Answer

You can download the companion app for Windows and Mac OS X here.To set it up, follow this video tutorial:

Question 4

How do I reset the Revolution Unlimited Pro Controller?

Accepted Answer

To reset the controller, insert the tip of a paper clip into the reset hole on the back of the controller for three seconds.

Question 5

I can't launch the PC/Mac companion app on my PC: the software launches briefly then closes or doesn't launch at all

Accepted Answer

Some files necessary to use the PC/Mac companion app may be missing on your PC. Install the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update. You can download it here. Launch the PC/Mac companion app again. If you are still having issues, contact the support team.

Question 6

The app displays a black screen when I try to open it

Accepted Answer

Here are some solutions that you can try: Uninstall and reinstall the app. Run the app as administrator. Make sure that your GPU is up to date. Disable temporarily your antivirus and launch the app again. Perform a clean boot. You can follow the steps on Microsoft's official website here.

Question 7

PC games don't recognise my Revolution Unlimited Pro Controller

Accepted Answer

Make sure that your controller is set to PC mode. The Mode switch (on the underside of the controller) must be set to the third position (PC). The Revolution Unlimited Pro Controller is compatible with all PC games that are XInput compatible.

Question 8

The companion app doesn't recognise my Revolution Unlimited Pro Controller

Accepted Answer

Make sure that the cable is correctly fixed to the controller and connected to your PC or Mac. On the back of the controller, set the Communication Mode switch to Wired. Set the Mode selection switch to 2 to make sure that the interface recognises the controller when you connect it to your PC or Mac. Configure the profiles for PlayStation 4 or PC: Go to PC Mode or PS4 Mode. Make the changes. If you want to play on PC, set the Mode selection switch to PC.

Question 9

I can't wake the PlayStation 4 console by pressing the PS button on the Revolution Unlimited Pro Controller

Accepted Answer

For now, to wake the PlayStation 4 console, you must use a Sony DualShock 4 controller through the Bluetooth communication.

Question 10

My profiles have not been saved into my Revolution Unlimited Pro Controller

Accepted Answer

Open the companion app. Go to Updates. Make sure that the firmware number is not V0.00. If the firmware number is V0.00, follow these steps: Close the companion app. Click Control panel > Peripherals and Printers. Delete the Revolution Unlimited Pro Controller device. Disconnect the controller. Plug the controller into your PC again. Wait until the driver installation is finished. Launch the companion app. If the firmware number is back, the communication with the Revolution Unlimited Pro Controller works again. Update your controller profiles.

Question 11

After a firmware update, my Revolution Unlimited Pro Controller doesn't respond when I connect it to my PC

Accepted Answer

Unplug the controller and plug it again. The controller will be recognised again. If it doesn't work, contact the support team.

Question 12

My PlayStation 4 doesn't recognise my Revolution Unlimited Pro Controller

Accepted Answer

If you use the controller in wired mode: Make sure that the cable is correctly fixed to your controller and connected to your PlayStation 4 console. Press the PS button to synchronise the controller. If you use the controller in wireless mode: Make sure that the battery is charged. Make sure that the controller is connected to the USB Bluetooth receiver. The player LED on the controller must be the same colour as the LED on the USB Bluetooth receiver. Make sure that the USB Bluetooth receiver is connected to your PlayStation 4 console. If you switch from wireless mode to wired mode, the message "Controller was disconnected" displays on-screen. To reconnect the controller, press the PS button.

Question 13

My controller doesn't connect to the USB Bluetooth receiver

Accepted Answer

Make sure that the controller is off. Make sure that the battery is charged. Press and hold the Share and PS buttons at the same time until the LED player status indicator starts to flash. Press the SYNC button on the USB Bluetooth receiver. The sync LED flashes. When the pairing is done, the LEDs on the controller and on the USB Bluetooth receiver stop flashing and display the same colour.

Question 14

The joysticks of my Revolution Unlimited Pro Controller are not reactive

Accepted Answer

Make sure that you use the correct joystick shaft for your game. With the PC/Mac companion app, make sure that the response curve of the joysticks is configured correctly.

Question 15

My left joystick doesn't work on some profiles of my Revolution Unlimited Pro Controller in the PlayStation 4 or PC advanced mode

Accepted Answer

Connect your Revolution Unlimited Pro Controller to a PC or Mac. Use the companion app to make sure that the left and right joysticks are not reversed. If the joysticks are reversed, switch them back. Save your profile and send it to your Revolution Unlimited Pro Controller.

Question 16

I can't achieve some movements with the D-pad of my Revolution Unlimited Pro Controller

Accepted Answer

Connect your controller to a PC. Launch the companion app. Go to Edit profiles > Mapping (iii) and select the eight way movement option. Save your profile and send it to your controller.

Question 17

The character on the screen is moving / my trigger sends a signal without any action on my controller

Accepted Answer

Unplug and plug again your controller to your gaming system without any action on your joystick or trigger. If your controller has a companion app, make sure that: The firmware is up to date. The settings of your joystick or trigger are not too aggressive. The dead zone settings are not set at their minimum.

Question 18

How do I check the battery level of my controller?

Accepted Answer

Press and hold the Mic mute button for a minimum of one second. The Profile LEDs light up as follows: Four profile LEDs on: 75% < Battery level ≤ 100%. Three profile LEDs on: 50% < Battery level ≤ 75%. Two profile LEDs on: 25% < Battery level ≤ 50%. One profile LED on: 10% < Battery level ≤ 25%. Selected profile LED flashing: Battery level ≤ 10%. To stop checking the battery level, release the button.

Question 19

The microphone of the headset plugged into my Revolution Unlimited Pro Controller doesn't work

Accepted Answer

Make sure that the Mute function is deactivated. The profile LEDs must be red. Make sure that the Mute function is deactivated on the remote control of your headset. Go to the settings of your PlayStation 4 system to make sure that the microphone level is not set at its minimum. The audio feature works only on PlayStation 4. It is not supported on PC.

Question 20

I have no sound from the headset plugged into my Revolution Unlimited Pro Controller

Accepted Answer

Press the Volume UP button on the back of your controller to make sure that the volume is not set at the minimum level. Make sure that the volume of your headset is not set at the minimum level. Make sure that the settings of the audio output of your PlayStation 4 system are correctly configured for your headset and that the volume is not set at the minimum level. The audio feature works only on PlayStation 4. It is not supported on PC.

Question 21

Can I use another dongle for my Revolution Unlimited Pro Controller?

Accepted Answer

No. For compatibility reasons, you can only use the dedicated dongle for your controller.

Question 22

I lost the dongle for my Revolution Unlimited Pro Controller. Where can I buy a replacement one?

Accepted Answer

Unfortunately, this dongle is out of stock.

Question 23

Where can I find the accessory box for the Revolution Unlimited Pro Controller?

Accepted Answer

The accessory box for this controller is currently out of stock. However, the accessory box for the Revolution 5 Pro Controller is also compatible.Feel free to contact the support team with a proof of purchase so we can send you one.

Question 24

Download links for controllers' applications and software

Accepted Answer

You can find all the links to download applications and software for your controllers in the table below. CONTROLLERS LINKS Daija Arcade Stick Windows/Mac OS X Xbox GC-400ES Windows MG-X/MG-X Pro iOS Pro Compact Controller Windows/Xbox Revolution Pro Controller Windows Revolution Pro Controller 2 Windows/Mac OS X Revolution Pro Controller 3 Windows/Mac OS X Revolution Unlimited Pro Controller Windows/Mac OS X Revolution X Pro Controller Windows/Xbox Revolution X Unlimited Controller Windows/Xbox Revolution 5 Pro Controller Windows/Mac OS X Revolution 5 Unlimited Controller Android Wired Compact Controller Windows

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