Question 1

What are the differences between the RIG 500 PRO GEN 1 series and the RIG 500 PRO GEN 2 series?

Accepted Answer

The RIG 500 PRO GEN 2 series feature the following changes: Virtually unbreakable metal headband on all models. Change from a removable audio cable to a permanently attached, flat audio cable with in-line volume control and max volume lock. Compatibility with all gaming controllers: Xbox One, Xbox Series X|S, PlayStation 4, PlayStation 5, Nintendo Switch, PCs, laptops and other personal electronics devices.

Question 2

Which RIG headsets is Dolby Atmos compatible with?

Accepted Answer

Dolby Atmos is compatible with the following RIG headsets: RIG 300 PRO HC RIG 400 Atmos RIG 400 PRO HC RIG 400 HX RIG 500 PRO HA RIG 500 PRO HA GEN2 RIG 500 PRO HC RIG 500 PRO HC GEN2 RIG 500 PRO HS RIG 500 PRO HX RIG 600 PRO HX RIG 700 PRO HD RIG 700 PRO HX RIG 800 PRO HD RIG 800 PRO LX RIG 800 PRO HX RIG 900 MAX HX RIG R5 PRO HC RIG R5 PRO HX

Question 3

Which platforms is Dolby Atmos compatible with?

Accepted Answer

Dolby Atmos for Headphones is compatible only with the following platforms: Xbox One Xbox Series X|S PC (Windows 10 or Windows 11) Dolby Atmos Surround Sound is not compatible with PlayStation 4 or PlayStation 5.

Question 4

How do I set up my RIG 500 PRO headset?

Accepted Answer

PlayStation 4PlayStation 5Xbox OnePC / Mac

Question 5

How do I reset the RIG 500 PRO headset?

Accepted Answer

The only way to reset this headset is to disconnect and reconnect it.

Question 6

Is there a way to use Dolby Atmos on a PlayStation 5?

Accepted Answer

Our RIG products that include Dolby Atmos for Headphones are intended for use on Xbox consoles (One and Series X|S) or Windows 10/11 PCs. Dolby Atmos for Headphones doesn't work on PlayStation 5, because a PlayStation 5 doesn't output 3D audio through USB-A, USB-C or a controller's 3.5mm audio connection.There is a way to enable Dolby Atmos on a PlayStation 5. However, it only works on HDMI devices like soundbars, TVs or home theatre systems. Go to Settings > Sound Audio > Audio Format (Priority). Select Dolby Atmos.

Question 7

There is no stereo sound

Accepted Answer

Insert the headset wire into the device or controller correctly. If necessary, unplug it and plug it back in. When the wire is correctly inserted into the controller port, you see the Audio option in the Settings menu. If you use a RIG PRO 500 model designed for a different console, remove the plastic sleeve on the connector to fully insert the plug into the headset jack of the controller. If it is not recognised, there can be a problem with the controller's headset port. Test another controller. Test the headset with another source that has a headset connection, like a mobile phone, a tablet or a laptop. If you are still having issues getting stereo sound, test the headset with another 3.5mm male to male cable. If you are still having issues, contact the support team.

Question 8

How do I redeem my Dolby Atmos for Headphones activation code?

Accepted Answer

There are several ways to redeem a Dolby Atmos activation code. No matter what method you use, you must connect to your Microsoft Account. If you do not have one, create one on live.xbox.com.For more information, see this page on Xbox's official website.Redeem a Dolby Atmos code through Xbox Series X|S or Xbox One Press the Xbox button and select Store. Press the View button and select Redeem. Enter the 25-character Dolby Atmos code. Click Next and follow the on-screen instructions. Redeem a Dolby Atmos code through the Xbox app for Windows Open the Xbox app. Select your profile and click Settings > Redeem a code. Enter the 25-character Dolby Atmos code. Click Next and follow the on-screen instructions. Redeem a code through the Microsoft Store Open the Microsoft Store app. Select your account and click Redeem code or gift cards. Enter the 25-character Dolby Atmos code. Click Next and follow the on-screen instructions.

Question 9

The audio only comes out of one headphone

Accepted Answer

The audio only comes out of one headphoneThis problem can happen if the audio output of your console is set to Chat Audio. Go to the settings of your console. On PlayStation 4: Settings > Devices > Audio Devices > Output to Headphones. On PlayStation 5: Settings > Sound > Audio Output > Headphones > Output to Headphones. Select All Audio.

Question 10

People can't hear me

Accepted Answer

Check the basic connections Make sure that the microphone is fully inserted and is facing the correct way. Make sure that the headset wire is fully inserted into the controller. If you use a PlayStation headset with game audio dial on your Xbox controller or vice-versa, remove the plastic sleeve on the connector to insert the connector fully into the controller's port. Put the microphone no more than 3-5cm away from your mouth. Make sure that the microphone isn't muted on the headset.RIG 500 headsets have a flip-to-mute feature. To unmute, flip the mic boom all the way down. Check the settings on console Xbox Press the Nexus button. Go to Profile & Settings > Audio. Make sure that the Headset Mic feature is set to On. PlayStation 4/PlayStation 5 Press the PS button. Go to Settings > Sound/Devices > Adjust Mic Level. Increase the volume of the microphone. Check the headset on another device Plug your RIG headset into your mobile phone or any other device with a 3.5mm headset jack. Make a test call. If the other person can hear you, there can be an issue with your controller's headset jack. Try the headset with another controller. If the headset doesn't work with the other device, there can be an issue with the microphone on the headset. Contact the support team.

Question 11

How do I set up Dolby Atmos for Headphones?

Accepted Answer

Dolby Atmos is compatible only with Xbox and Windows 10/11. Download the Dolby Access app. On PC, you can download it from the Microsoft store here. On Xbox, you can download it from the Xbox store or the Microsoft store. Connect your headset to your PC or console. When the headset is connected, Dolby Access detects it and activates Dolby Atmos for Headphones.

Question 12

The audio is distorted on Xbox

Accepted Answer

Check the basic connections Insert the headset's 3.5mm jack into the device or controller correctly. If necessary, unplug it and plug it back in. Insert the other side of the wire on the headset correctly. When the jack is correctly inserted into the Xbox controller port, you hear a soft click and you see the Audio option in the Settings menu. If it is not recognised, there can be a problem with the controller's headset port. Test another controller. Test the headset with another source that has a headset connection, like a mobile phone, a tablet or a laptop. If there is an issue when you use another source, adjust the volume on the headset to decrease the distortion. If you need to lower the volume to the point where it is too quiet, this can indicate a damaged driver. Contact the support team.If there is no issue, there can be a problem with the volume settings on the console. Check the volume settings on the consoleBy default, when you first plug in a headset, the Xbox sets the volume at a mid-level. Press the Xbox button on your controller. Go to Profile & system > Settings > General > Volume & audio output. Adjust the volume. If you hear a distortion, lower it and if it is too low, increase it. We do not recommend testing the volume at the highest levels. If there is still an issue, contact the support team.

Headset RIG 500 Pro HC

Documents & downloads

Frequently asked questions

PlayStation 4

PlayStation 5

Xbox One

PC / Mac

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