Question 1

What are the differences between the former edition and the 2021 edition of the RIG 400 headset?

Accepted Answer

The RIG 400 headsets 2021 edition all have a straight 3.5mm / 4-pin connector plug. It makes them universally compatible with all current gaming controllers on all devices: Xbox One Xbox Series X|S PlayStation 4 PlayStation 5 Nintendo Switch PC and laptops Other personal electronics devices

Question 2

Which RIG headsets is Dolby Atmos compatible with?

Accepted Answer

Dolby Atmos is compatible with the following RIG headsets: RIG 300 PRO HC RIG 400 Atmos RIG 400 PRO HC RIG 400 HX RIG 500 PRO HA RIG 500 PRO HA GEN2 RIG 500 PRO HC RIG 500 PRO HC GEN2 RIG 500 PRO HS RIG 500 PRO HX RIG 600 PRO HX RIG 700 PRO HD RIG 700 PRO HX RIG 800 PRO HD RIG 800 PRO LX RIG 800 PRO HX RIG 900 MAX HX RIG R5 PRO HC RIG R5 PRO HX

Question 3

Which platforms is Dolby Atmos compatible with?

Accepted Answer

Dolby Atmos for Headphones is compatible only with the following platforms: Xbox One Xbox Series X|S PC (Windows 10 or Windows 11) Dolby Atmos Surround Sound is not compatible with PlayStation 4 or PlayStation 5.

Question 4

How do I set up my RIG 400 headset?

Accepted Answer

PlayStation 4PlayStation 5Xbox OnePC / Mac

Question 5

How do I replace the speaker cushions?

Accepted Answer

Remove the ear cups from the headband frame. Put one end of the new speaker cushion material into the plastic groove on the ear cup and hold it in place. Pull and stretch the rest of the speaker cushion around the groove until the material is fully in it. To make sure that the material is correctly in place, give the speaker cushion a light turn. Put the ear cups back into the headband frame. Make sure that the ear cups are correctly in place. When you extend the microphone, it must be pointing away from the RIG logo on the headband frame and not towards it.

Question 6

Is there a way to use Dolby Atmos on a PlayStation 5?

Accepted Answer

Our RIG products that include Dolby Atmos for Headphones are intended for use on Xbox consoles (One and Series X|S) or Windows 10/11 PCs. Dolby Atmos for Headphones doesn't work on PlayStation 5, because a PlayStation 5 doesn't output 3D audio through USB-A, USB-C or a controller's 3.5mm audio connection.There is a way to enable Dolby Atmos on a PlayStation 5. However, it only works on HDMI devices like soundbars, TVs or home theatre systems. Go to Settings > Sound Audio > Audio Format (Priority). Select Dolby Atmos.

Question 7

How do I reset the RIG 400 headset?

Accepted Answer

The only way to reset this headset is to disconnect and reconnect it.

Question 8

How do I redeem my Dolby Atmos for Headphones activation code?

Accepted Answer

There are several ways to redeem a Dolby Atmos activation code. No matter what method you use, you must connect to your Microsoft Account. If you do not have one, create one on live.xbox.com.For more information, see this page on Xbox's official website.Redeem a Dolby Atmos code through Xbox Series X|S or Xbox One Press the Xbox button and select Store. Press the View button and select Redeem. Enter the 25-character Dolby Atmos code. Click Next and follow the on-screen instructions. Redeem a Dolby Atmos code through the Xbox app for Windows Open the Xbox app. Select your profile and click Settings > Redeem a code. Enter the 25-character Dolby Atmos code. Click Next and follow the on-screen instructions. Redeem a code through the Microsoft Store Open the Microsoft Store app. Select your account and click Redeem code or gift cards. Enter the 25-character Dolby Atmos code. Click Next and follow the on-screen instructions.

Question 9

There is no stereo sound

Accepted Answer

Insert the headset wire into the device or controller correctly. If necessary, unplug it and plug it back in. When the wire is correctly inserted into the controller port, you see the Audio option in the Settings menu. If it is not recognised, there can be a problem with the controller's headset port. Test another controller. Test the headset with another source that has a headset connection, like a mobile phone, a tablet or a laptop. If you are still having issues getting stereo sound, contact the support team.

Question 10

The audio only comes out of one headphone

Accepted Answer

The audio only comes out of one headphoneThis problem can happen if the audio output of your console is set to Chat Audio. Go to the settings of your console. On PlayStation 4: Settings > Devices > Audio Devices > Output to Headphones. On PlayStation 5: Settings > Sound > Audio Output > Headphones > Output to Headphones. Select All Audio.

Question 11

How do I set up Dolby Atmos for Headphones?

Accepted Answer

Dolby Atmos is compatible only with Xbox and Windows 10/11. Download the Dolby Access app. On PC, you can download it from the Microsoft store here. On Xbox, you can download it from the Xbox store or the Microsoft store. Connect your headset to your PC or console. When the headset is connected, Dolby Access detects it and activates Dolby Atmos for Headphones.

Question 12

People can't hear me

Accepted Answer

Check the basic connections Make sure that the microphone boom is fully inserted and that it is facing the correct way. Make sure that the headset wire is fully inserted into the controller. Check the settings on console Make sure that the headset microphone is set to On. Press the system button (PS or Xbox). On PlayStation 4, go to Settings > Devices > Audio Devices > Adjust Microphone Level. On PlayStation 5, go to Settings > Sound > Microphone > Adjust Microphone Level. On Xbox, go to Profile & system > Settings > General > Volume & audio output. Turn the microphone level up and test if it works. Check the headset on another device Plug your RIG headset into your mobile phone or any other device with a 3.5mm headset jack. Make a test call. If the other person can hear you, there can be an issue with your controller's headset jack. Try the headset with another controller. If the headset doesn't work with the other device, there can be an issue with the microphone on the headset. Contact the support team.

Question 13

The audio is distorted on Xbox

Accepted Answer

Check the basic connections Insert the headset's 3.5mm jack into the device or controller correctly. If necessary, unplug it and plug it back in. Insert the other side of the wire on the headset correctly. When the jack is correctly inserted into the Xbox controller port, you hear a soft click and you see the Audio option in the Settings menu. If it is not recognised, there can be a problem with the controller's headset port. Test another controller. Test the headset with another source that has a headset connection, like a mobile phone, a tablet or a laptop. If there is an issue when you use another source, adjust the volume on the headset to decrease the distortion. If you need to lower the volume to the point where it is too quiet, this can indicate a damaged driver. Contact the support team.If there is no issue, there can be a problem with the volume settings on the console. Check the volume settings on the consoleBy default, when you first plug in a headset, the Xbox sets the volume at a mid-level. Press the Xbox button on your controller. Go to Profile & system > Settings > General > Volume & audio output. Adjust the volume. If you hear a distortion, lower it and if it is too low, increase it. We do not recommend testing the volume at the highest levels. If there is still an issue, contact the support team.

Headset RIG 400 Atmos

Documents & downloads

Frequently asked questions

PlayStation 4

PlayStation 5

Xbox One

PC / Mac

Need help?