You can buy a dongle for your Asymmetric Wireless Controller here.

1. Unplug and plug again your controller to your gaming system without any action on your joystick or trigger.
2. If your controller has a companion app, make sure that:
   • The firmware is up to date.
   • The settings of your joystick or trigger are not too aggressive.
   • The dead zone settings are not set at their minimum.

The Asymmetric Wireless Controller is compatible with all PC games that are XInput compatible. If the game is written to use a mouse and a keyboard, the Asymmetric Wireless Controller cannot be compatible.

Our PlayStation 4 controllers work on PlayStation 5 only if you play with a PS4 version of the game.

1. Make sure that the controller is off.
2. Press and hold the SYNC button of your USB Bluetooth receiver until the LED (20) flashes quickly in white.
3. Press and hold the PS and SHARE buttons at the same time on your wireless controller until the LED (10) flashes quickly in white.

When the synchronisation is finished, the LEDs stop flashing.

For now, to wake the PlayStation 4 console, you must use a Sony DualShock 4 controller through the Bluetooth communication.

Press and hold the back button for a minimum of one second. The colour code that follows is used:

• Green: 75% < Battery level ≤ 100%.
• Yellow: 50% < Battery level ≤ 75%.
• Orange: 25% < Battery level ≤ 50%.
• Red: 10% < Battery level ≤ 25%.
• Permanent red flashing (no need to press the back button): Battery level ≤ 10%.

To stop checking the battery level, release the button. The player LED becomes white again to show that the controller is well connected to the USB receiver, except if the battery level is below 10%.

1. Make sure that the controller is connected to the USB Bluetooth receiver. The player LED on the controller must be white.
2. Make sure that the USB Bluetooth receiver is connected to your PlayStation 4 console.
3. Make sure that the battery is charged.

The audio feature works only on PlayStation 4. It is not supported on PC.

1. Make sure that the settings of the audio output of your PlayStation 4 system are correctly configured for your headset.
2. Make sure that the volume is not set at the minimum level.

1. Make sure that the Mute function is deactivated on the remote control of your headset.
2. Go to the settings of your PlayStation 4 system to make sure that the microphone level is not set at its minimum.

The audio feature works only on PlayStation 4. It is not supported on PC.

1. Make sure that the controller is off.
2. Make sure that the battery is charged.
3. Press and hold the SHARE and PS buttons at the same time until the LED player status indicator starts to flash.
4. Press the SYNC button on the USB Bluetooth receiver. The sync LED flashes.

When the pairing is done, the LEDs on the controller and on the USB Bluetooth receiver stop flashing and display the same colour.

No, the PS Remote Play app is dedicated for use with PlayStation 4 and PlayStation 5 controllers. It is not supported by any other controllers.

To reset the controller, insert the tip of a paper clip into the reset hole on the back of the controller for three seconds.