Q: My PlayStation 4 doesn't recognise my Asymmetric Wireless Controller

Make sure that the controller is connected to the USB Bluetooth receiver. The player LED on the controller must be white. Make sure that the USB Bluetooth receiver is connected to your PlayStation 4 console. Make sure that the battery is charged.

Q: I have no sound from the headset plugged into my Asymmetric Wireless Controller

The audio feature works only on PlayStation 4. It is not supported on PC. Make sure that the settings of the audio output of your PlayStation 4 system are correctly configured for your headset. Make sure that the volume is not set at the minimum level.

Question 1

I lost the dongle for my Asymmetric Wireless Controller. Where can I buy a replacement one?

Accepted Answer

You can buy a dongle for your Asymmetric Wireless Controller here.

Question 2

The character on the screen is moving / my trigger sends a signal without any action on my controller

Accepted Answer

Unplug and plug again your controller to your gaming system without any action on your joystick or trigger. If your controller has a companion app, make sure that: The firmware is up to date. The settings of your joystick or trigger are not too aggressive. The dead zone settings are not set at their minimum.

Question 3

PC games don't recognise my Asymmetric Wireless Controller

Accepted Answer

The Asymmetric Wireless Controller is compatible with all PC games that are X-Input compatible. This is the standard protocol for using a controller.

In the case where the game has been written to use a Mouse & Keyboard, the Asymmetric Wireless Controller will not be compatible.

Question 4

Can I use another dongle for my Asymmetric Wireless Controller?

Accepted Answer

No. For compatibility reasons, you can only use the dedicated dongle for your controller.

Question 5

PlayStation 5 games don't recognise my Asymmetric Wireless Controller

Accepted Answer

Our PlayStation 4 controllers work on PlayStation 5 only if you play with a PS4 version of the game.

Question 6

How do I synchronise the Asymmetric Controller with the USB receiver?

Accepted Answer

Make sure that the controller is off. Press and hold the SYNC button of your USB Bluetooth receiver until the LED (20) flashes quickly in white. Press and hold the PS and SHARE buttons at the same time on your wireless controller until the LED (10) flashes quickly in white. When the synchronisation is finished, the LEDs stop flashing.

Question 7

I can't wake the PlayStation 4 console by pressing the PS button on the Asymmetric Wireless Controller

Accepted Answer

For now, to wake the PlayStation 4 console, you must use a Sony DualShock 4 controller through the Bluetooth communication.

Question 8

How do I check the battery level of my controller?

Accepted Answer

Press and hold the back button for a minimum of one second. The colour code that follows is used:

Green: 75% < Battery level ≤ 100%.
Yellow: 50% < Battery level ≤ 75%.
Orange: 25% < Battery level ≤ 50%.
Red: 10% < Battery level ≤ 25%.
Permanent red flashing (no need to press the back button): Battery level ≤ 10%.

To stop checking the battery level, release the button. The player LED becomes white again to show that the controller is well connected to the USB receiver, except if the battery level is below 10%.

Question 9

My PlayStation 4 doesn't recognise my Asymmetric Wireless Controller

Accepted Answer

Make sure that the controller is connected to the USB Bluetooth receiver. The player LED on the controller must be white. Make sure that the USB Bluetooth receiver is connected to your PlayStation 4 console. Make sure that the battery is charged.

Question 10

I have no sound from the headset plugged into my Asymmetric Wireless Controller

Accepted Answer

The audio feature works only on PlayStation 4. It is not supported on PC. Make sure that the settings of the audio output of your PlayStation 4 system are correctly configured for your headset. Make sure that the volume is not set at the minimum level.

Question 11

The microphone of the headset plugged into my Asymmetric Wireless Controller doesn't work

Accepted Answer

Make sure that the Mute function is deactivated on the remote control of your headset. Go to the settings of your PlayStation 4 system to make sure that the microphone level is not set at its minimum. The audio feature works only on PlayStation 4. It is not supported on PC.

Question 12

My controller doesn't connect to the USB Bluetooth receiver

Accepted Answer

Make sure that the controller is off. Make sure that the battery is charged. Press and hold the SHARE and PS buttons at the same time until the LED player status indicator starts to flash. Press the SYNC button on the USB Bluetooth receiver. The sync LED flashes. When the pairing is done, the LEDs on the controller and on the USB Bluetooth receiver stop flashing and display the same colour.

Question 13

Is the Asymmetric Wireless Controller compatible with the PS Remote Play app for PC?

Accepted Answer

No, the PS Remote Play app is dedicated for use with PlayStation 4 and PlayStation 5 controllers. It is not supported by any other controllers.

Question 14

How do I reset the Asymmetric Wireless Controller?

Accepted Answer

To reset the controller, insert the tip of a paper clip into the reset hole on the back of the controller for three seconds.

Question 15

My Asymmetric Wireless Controller is not recognised by my PS4 console.

Accepted Answer

Ensure that the USB Bluetooth receiver is well connected to your PS4 console and that the USB Bluetooth receiver and the controller are connected together. When the controller is connected to its USB Bluetooth receiver, the player LED on the controller stays in white. Ensure that the battery is charged.

Question 16

My Asymmetric Wireless Controller does not connect to the USB Bluetooth® receiver.

Accepted Answer

If the controller is not connecting, to the USB Bluetooth receiver, you need to synchronise the controller to the receiver again. The process to follow is: Ensure that the controller is OFF or turn it OFF, Press and hold "Share" + "PS" buttons, on your controller, until the LED player status indicator starts to flash, Press the SYNC button on the USB Bluetooth receiver (the sync LED will flash). Once the pairing is done, the LEDs on the controller and on the USB Bluetooth receiver will stop flashing and will both display in white. Ensure that the battery is charged.

Question 17

Why is it not possible to wake up the PS4 console, with my Asymmetric Wireless Controller, by pressing the PS button?

Accepted Answer

The communication, to open the PS4 console, is only for Bluetooth controllers with a direct connection link to the PS4 console.

The PlayStation4 system does not support this feature when a controller communicates through a USB Bluetooth receiver.

Question 18

Why the battery level of my Asymmetric Wireless Controller is not displayed on my TV screen when connected to the PS4 console?

Accepted Answer

The battery level indication is displayed on the controller (dongle always stays in White), on demand only, when a long press is made on the back button (1 second). The level is indicated as long as the back button is pressed.

The following colour code is used:

75% < Battery level ≤ 100%: Green
50% < Battery level ≤ 75%: Yellow
25% < Battery level ≤ 50%: Orange
10% < Battery level ≤ 25%: Red
Battery level ≤ 10%: Flashing in Red permanently (no need to press on the back button)

Once you release the button, the RGB player LED becomes White again to indicate that the controller is well connected to its dongle (except if the battery level is ≤ 10%).

Question 19

Why the microphone of the headset plugged on my Asymmetric Wireless Controller is not working?

Accepted Answer

Ensure than the mute function is not activated on the remote control of your headset. Ensure than the microphone level into the settings of your PS4 system is not at his minimum level. The microphone feature works only on the PS4 console and is not supported on PC.

Question 20

I have no sound from the headset plugged on my Asymmetric Wireless Controller

Accepted Answer

Ensure than the sound level is not set at his minimum on the remote control of your headset. Ensure than the settings of the audio output of your PS4 system is well configure for your headset and not set at his minimum level. The audio feature works only on the PS4 console and is not supported on PC.

Question 21

My Asymmetric Wireless Controller is not working with the PS4 Remote Play for PC.

Accepted Answer

The remote play software is dedicated for use with a DS4 controller and is not supported by other controllers. This is the reason why the Asymmetric Wireless Controller is not recognized.

Question 22

Why my Asymmetric Wireless Controller is not recognized by games on PC?

Accepted Answer