The warranty is applicable for a period of two years after the delivery date.

You can only make a warranty claim if you purchased a product from our official platform Nacongaming. If you purchased it from a retailer, please contact them.

Since you can only purchase from Nacongaming from a selection of countries, you can only make a warranty claim if you're from one of the following countries:

Australia – Austria – Belgium – Canada – France – Germany – Greece – Ireland – Italy – Luxembourg – Monaco – Netherlands – Poland – Portugal – Slovakia – Slovenia – Spain – Switzerland – United Kingdom – United States

To make a warranty claim, a purchase receipt is necessary.

The warranty does not cover accidental damages caused by the end user, incorrect use or product wear.

For more information, see our Terms of Use.

In the case of a withdrawal, the return costs are at your expense. For customers based in France, we recommend using Chronopost.

1. Contact assistance.nacon@games.fr within 14 business days from the delivery date. You will get an email with the return instructions.
2. Return the product in mint condition, in its original packaging and with the invoice to the following address:
   
   Bigben
   Service Logistique de GAMES
   Z.A. Lauwin Planque
   59553 LAUWIN-PLANQUE
   FRANCE

When we receive the product, we start the refund process.

You will get the refund for the product to your original payment method within 24 to 48 hours after we've received your package.

NOTE: The assistance mostly communicates in French.

When you place an order on Nacongaming as a guest, you receive a confirmation email with all your order information. You will receive another email when your order is shipped.

While ordering, make sure to enter the correct email address without any typo.

If you didn't receive an email, check your spam folder. If you still can't find it, contact assistance.nacon@games.fr.

NOTE: The assistance mostly communicates in French.

Unfortunately, it is not possible to apply a promo code once the order was proceeded.

However, you can ask for an order cancellation and then order the product again.

If it's too late to cancel the order, you can still exercise your right of withdrawal and ask for a refund within 14 days from the delivery date.

If you placed an order as a guest on the Nacongaming website and want to associate this order with an account, follow these steps.

1. On Nacongaming, click MyNacon > Create my account if you don't have one already.
2. Enter your personal information. Make sure to use the same email address as the one used for your previous order.
3. On the top left, click Orders > Add an order. A window asking you to enter an order number displays.
4. Enter your order number and click Add.

Unfortunately, we don't offer such a service.

If you want to cancel your order, contact us through our live chat. You will need to provide your name, your email address, the invoice number and a proof of purchase.

From the European website, some products are not delivered to every country. These exclusions mainly apply to Nintendo Switch cases in Spain and a selection of headsets in Germany.

The table below displays all the products that are excluded from delivery and their respective countries.

Important note about gaming chairs

Currently, the following chairs can only be delivered in France:

• PCRC-RM2ALCANCOBRA
• PCRC-RM2COBRA
• PCRC-DRIVEPROSTAND

Thank you for your understanding.

By chat

You can contact the support team through live chat. We are available to answer from Monday to Friday, from 9 AM to 6 PM (Paris time).

Additionally, you can use our AI chatbot 24/7.

By form

You can also contact the support team through this page. Please give as many details as possible to speed the processing of your request.

By phone

If you live in North America (USA, Canada, Mexico), you can also contact the support team by phone or by email.

• From the USA and Canada (English, Spanish and French Canadian):
  • Phone: 1-833-622-6687 (toll-free)
  • Email: support.us@nacongaming.com
• From Mexico (Spanish):
  • Phone: 001-855-434-0911 (toll-free)
  • Email: soporte@nacongaming.com

If you want to modify your order (correct your delivery address, give delivery instructions, add another product to your order), contact assistance.nacon@games.fr and provide them the invoice number and a proof of purchase.

NOTE: The assistance mostly communicates in French.

The catalogue is different between the European website and the American one, so some products available on a website may not be on the other. Additionally, some products may not be shipped to every available country.

Deliveries from the EU website

We ship to the following countries:

Austria – Belgium – France – Germany – Greece – Ireland

Italy – Luxembourg – Monaco – Netherlands – Poland – Portugal

Slovakia – Slovenia – Spain – Switzerland – United Kingdom

Deliveries from the US website

We ship to the following countries:

Australia – Canada – United States

When you buy a digital copy of a game, you agree to revoke your right of withdrawal due to the possibility of immediate use after purchase. Unfortunately, we cannot offer a refund in this case.

You can read our terms of use here.

1. Log in to Nacon Gaming.
2. Click the Orders button.
   
   From this page, you have access to all your order information.

Make sure to check all your email folders, including the Promotions and Spam tabs. If you still can't find your Steam key, follow these steps:

1. If you ordered the game as guest, create a MyNacon account with the same email address that you used to order.
2. Add the order to your MyNacon account. You can follow the procedure here. The activation code will display.

If you're still having issues, please contact the support.

There are two different regions for the Nacongaming website: European and American. However, you can change the language depending on your country.

To access the region selection page, click OK on the banner displayed on the top of the window.

If it doesn't display, you can access the page directly here.

NOTE TO AUSTRALIAN CUSTOMERS: If you select Australia, you are automatically redirected to the American website. This is where you can order.

1. Make sure that you filled the following fields:
   • Region/State
   • International phone prefix (+XX)
2. Try proceeding with the payment again.

Free delivery

Delivery is free according to the amount of your basket and your country of delivery. See details of conditions below.

Newsletter subscription

The discount is only available when subscribing for the very first time. The offer is a 10% discount on your next purchase using your promotional code, which is valid for 14 days after subscribing. Offer valid exclusively once on www.nacongaming.com. Discount applied to your transaction. The offer cannot be combined with any other discount.

1. Contact assistance.nacon@games.fr. We will check the delivery status on the carrier's website.
2. If the package is still in transit, please wait 24 more hours.
3. If the tracking isn't up to date, we will open an inquiry with the carrier. A period of seven days is required to get feedback on the package location.
4. After seven days, if the package is declared lost or if there is no update on tracking, we will ship your order a second time and send you the tracking number.

NOTE: The assistance mostly communicates in French.

To access one of the free games, you must meet the following conditions:

• To receive one free game, spend 80 €.
• To receive two free games, spend 150 € or more.

To redeem your game, follow these steps:

1. Add products to your cart and make sure that your total reaches 80 € or 150 €.
2. Go to your cart.
3. If your cart reaches 80 €, click Choose 1 game.
   If your cart reaches 150 €, click Choose 2 games.
   A pop-up window displays the available games.
4. Select the desired game(s) and confirm your choice. A summary of your game selection displays.
5. Log in or enter your information to confirm the order.

When and how do I use my game code?

You will receive your code by email after a 14-day waiting period, which corresponds to the withdrawal period.

To use your code:

1. Go to Steam.
2. Click Add a game > Activate a product on Steam.
3. Enter your code.

Enjoy your new game!

If you live in an unsupported country but still want to order from Nacongaming, you can use an extra shipping service that would act as an intermediary and send the product to your country.

However, we are not in partnership with any of these services and we will not be held responsible for any loss or damage.

Follow these instructions only if you purchased a product from our official platform. If you purchased it from a retailer (for example, Amazon), please contact them.

Your product must still be under warranty, two years after the delivery date.

France

If your product is defective, you can ask for an exchange within two years from the delivery date.

1. Contact assistance.nacon@games.fr and provide all necessary information and evidence. You will get an email with a return label and instructions.

2. Return the product to the following address with:

   • the Colissimo return label (mandatory);
   • the invoice (mandatory);
   • the spare parts (if relevant).

   Bigben
   Service Logistique de GAMES
   Z.A. Lauwin Planque
   59553 LAUWIN-PLANQUE
   FRANCE

   Phone number: +33 3 20 90 72 30

When we receive the product, we examine it and proceed to exchange it for a new one.

If the item is out of stock, we will offer an exchange for another item or a refund for your order.

Overseas

Product replacements outside of France are managed on a case-by-case basis.

Contact assistance.nacon@games.fr. You will get an email with the applicable instructions.

NOTE: The assistance mostly communicates in French.

If the product has already been shipped, it's not possible to cancel the order. However, you can still exercise your right of withdrawal and request a refund when you receive the product.

Follow these instructions only if you purchased a product from our official platform. If you purchased it from a retailer, please contact them.

France

If your product is defective, you can ask for a refund within two years after the delivery date.

If you live in France, returning the defective product is mandatory to get a refund. We will send you a Colissimo return label to cover the return costs.

1. Contact assistance.nacon@games.fr and provide all necessary information and evidence. You will get an email with a return label and instructions.

2. Return the product to the following address with:

   • the Colissimo return label (mandatory);
   • the invoice (mandatory);
   • the spare parts (if relevant).

   Bigben
   Service Logistique de GAMES
   Z.A. Lauwin Planque
   59553 LAUWIN-PLANQUE
   FRANCE

   Phone number: +33 3 20 90 72 30

When we receive the product, we start the refund process.

You will get the refund for the product to your original payment method within 24 to 48 hours after we've received your package.

Overseas

If your product is defective, you can ask for a refund within two years after the delivery date.

If you live outside of France and if the defective product's cost is less than 60 euros, you will get a refund without needing to return it.

If the defective product's cost is over 60 euros, we will ask you to return the product. You will need to advance the return costs, but we will reimburse them.

1. Contact assistance.nacon@games.fr and provide all necessary information and evidence. You will get an email with the return instructions.
2. Return the product with:
   • the invoice for the product (mandatory);
   • the spare parts (if relevant).
3. Send us the return costs invoice for the refund.

When we receive the product, we start the refund process for the product and the return costs.

You will get your refund to your original payment method within 24 to 48 hours after we've received your package.

If you order from outside the European Union, you may have to pay customs fees or taxes to get your package. In that case, send the invoice to assistance.nacon@games.fr to get a refund on customs fees.

If you refuse to pay customs fees, the product is automatically returned to us.

When we receive the product, we start the refund process.

You will get the refund for the product to your original payment method within 24 to 48 hours after we've received your package.